Passionate about travel?
Start your career with dnata Travel B2B as an Apprentice Travel Consultant. Earn while you learn, gaining hands-on experience. Create tailor-made holidays, handle calls, meet sales targets, and deliver top service. Join our award-winning team and turn your passion into a rewarding career with endless growth opportunities!
About us:
dnata Travel Group B2B is the UK's largest B2B-only tour operator, encompassing the flagship brand Gold Medal along with three specialist brands – Pure Luxury, Cruise Plus, and Incredible Journeys. Committed to a genuine ‘agents-first’ approach, we take pride in building and nurturing strong, mutually beneficial partnerships with a diverse range of suppliers across the industry. As part of the Emirates Group, we bring expertise, reliability, and exceptional service to our valued travel trade partners.
Training Course/Qualification: Travel Consultant (Level 3)
The initial apprenticeship is 1 year however can be extended by a further year (Level 4).
Hours: 37.5 hours per week.Monday- Saturday, 9.00am- 6.00pm. 5 working days a week will be allocated, 7.5 hours per day. You make work later during peak periods. At least 20% of your working hours will be spent training or studying.
Start date: Monday 19th May 2025
As an apprentice, you'll have the opportunity to work within a company, gaining valuable hands-on experience while developing new skills. You'll collaborate with experienced professionals and receive guidance from your team manager to:
- Answer calls in a professional and timely manner
- Deliver outstanding customer service on every call
- Take inbound calls from travel agents, matching customer requirements to create tailor-made holidays
- Meet sales targets
- Maximise all sales opportunities including all ancillary sales opportunities. i.e. day tours, car hire and transfers
- Minimise losses and errors
- Reading back all details of customers itinerary
- Always go the extra mile for every customer
- Follow up on enquiries/quotes from customers
- Communicate professionally with customers, internal and external
Desirable Skills & Qualifications
- GCSE in Maths and English (Grade C/4)
- Attention to detail
- Excellent communication skills
- Self-motivated
- Customer focussed
- Passion for travel
- IT literate
- Experience of overseas travel
Our bright, modern office in Leyland has easy bus route access from the surrounding area and is just 15 minutes' walk from Leyland train station. We are 5-10 minutes’ drive from junctions 28 & 29 of the M6.
We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to help plan your travelling adventures
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
