Job title: Apprentice Systems Analyst
Contract: 2.5-year Fixed Term Contract
Hours: 35 hours per week
Persona: Agile (mixture of office and home working)
Office Location: Stratford, London or Sale, Manchester
Salary: £20,821 per annum
Closing date for completed applications: 10th February 2025 at 11pm
Interviews will be held on: 26 and 27th February 2025.
Apprentice Systems Analyst.docx
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
The L&Q Apprenticeship Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a valued-led organisation that will support you to learn and develop throughout the programme and beyond.
NB: To qualify for apprenticeship funding, the individual must have a valid and eligible residency status. This usually requires residency in the UK for at least 3 years prior to the start of the apprenticeship.
Are you passionate about technology and eager to kickstart your career in the dynamic field of systems analysis? We are seeking a motivated individual to join our In-house maintenance systems team as an Apprentice Systems Analyst.
This apprenticeship programme offers an exciting entry point into the world of day-to-day data analysis. You'll have the opportunity to work alongside experienced system analysts actively contributing to overall supporting function we provide and ensuring a seamless transition from issue identification to resolution. Alongside completing a Level 3 Digital Support Technician apprenticeship.
Overview of the role:
The successful candidate will be using our Direct Maintenance’s core business system.
Key responsibilities include maintaining up-to-date records and providing back-office teams with system support. This includes mandatory data, screenshots, and step-by-step replication of issues reported by customers.
The apprenticeship learning will support your development and chosen career path. Whilst undertaking your learning programme, your manager will help guide your development and day-to-day work, a mentor will provide extra support throughout your role, and you'll be working alongside experienced colleagues to learn hands-on, work-based skills.
The Apprentice Systems Analyst will:
- Contribute to business performance and customer service delivery whilst operating in line with L&Q’s values.
- Build knowledge of L&Q’s individual applications such as, Total Mobile, Total Repairs & DRS
- Liaise with third party suppliers and monitoring outstanding requests. Providing 1st and 2nd line technical support for business systems and end-users to maximise system uptime and operational efficiency.
- Assist in the monitoring, troubleshooting, and resolution of system-related issues to ensure minimal disruption to business processes.
- Support the development, documentation, and optimisation of system workflows and processes to maintain compliance and streamline operations.
- Collaborate with internal teams to identify system improvements and user needs, contributing to the continuous development of in-house systems.
- Gaining hands-on experience with system analysis tools, techniques, and frameworks to build a strong technical foundation in system administration and support.
Skills and Experience:
- GCSEs in English and Maths, Grade C / Grade 4 or above and supporting certificates (essential)
- Enthusiasm for the role and L&Q.
- Excellent communication skills, both verbally and in writing.
- Ability to work independently, as well as being a good team player.
- Good organisational skills and ability to manage/prioritise own workload.
- Good problem-solving skills.
- Willingness to learn and grow with a positive attitude to work.
- Strong IT Skills Computer literate with a good proven competency in MS Office particularly Excel
Apprenticeship details:
Level 3 Digital Support Technician with BPP - https://www.bpp.com/it-infrastructure-and-networks/apprenticeships/digital-support-technician
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the Southeast and the Northwest of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
