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Apprentice Contact Centre Advisor

Peabody • Level 3 • Basildon, England, United Kingdom • £12 / hour • 1m ago

Salary £12.21 per hour (National Living Wage)

Location Basildon

Contract type Apprentice, Permanent

Weekly hours Monday to Friday 8am to 6pm (35 hours per week)

Apprentice Customer Service Advisor – Contact Centre

Customer Service Level 3 ¦ 15-Month Apprenticeship ¦ Permanent Contract

Location: Pitsea Contact Centre

Salary: Competitive Apprenticeship Wage

Course Duration: 15 months

Are you looking for an opportunity to kickstart your career in customer service? Do you want to learn, grow, and make a real difference to people’s lives while gaining a nationally recognized qualification? If so, our Apprentice Customer Service Advisor role could be the perfect opportunity for you!

About the Role

As an Apprentice Customer Service Advisor, you’ll be the first point of contact for our residents, helping them with their inquiries, repairs, and housing-related questions. You’ll develop essential skills in customer service, communication, and problem-solving while working towards a Level 3 Customer Service qualification.

Throughout your apprenticeship, you’ll receive full training and support from our experienced team, ensuring you have the knowledge and confidence to thrive in a busy, fast-paced contact centre environment.

What You’ll Be Doing

Answering resident queries via phone, email, and web chat
Logging and tracking repair requests accurately in our system
Providing clear and helpful advice to residents, ensuring a positive customer experience
Working closely with colleagues to resolve issues efficiently
Keeping records up to date and maintaining accurate information

What We’re Looking For

A friendly, approachable, and customer-focused attitude
A willingness to learn and develop new skills
Good communication and problem-solving abilities
Basic IT skills and confidence using computer systems
The ability to work as part of a team and independently

What We Offer

A permanent role with a clear progression pathway
A Level 3 Customer Service qualification fully funded through the Apprenticeship Levy
Support from our Learning & Development team and a dedicated mentor
Hands-on experience in a professional customer service environment
Hybrid working options (once training is completed)
Up to 30 days’ annual holiday plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance
Up to 10% pension contribution

Are You Eligible? Read This First!

Before applying, check if you meet the apprenticeship funding requirements:

You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).

You don’t already have a qualification at the same level or higher in this subject.

You’ll be 18 or older when the apprenticeship starts.

If that sounds like you, this could be the perfect opportunity to start your career with full support and training!

Ready to Apply?

If you’re passionate about delivering great customer service and want to build a rewarding career in social housing, we’d love to hear from you!

Click 'Apply Now' and take your first step towards an exciting future!

If you need to ask us anything else at all, feel free to drop an email to Julie-Ann O'Malley, Talent Specialist (Julie-Ann.O'Malley@peabody.org.uk) or Harry Lund, Talent Specialist (Harry.Lund@peabody.org.uk).

We encourage you to read our helpful information about the candidate journey and experience. In this pack, you'll hear from a current apprentice about their experience so far, gain insights into a typical day in the role, and learn what to expect at each stage of the process. This will help you feel confident and prepared as you take the next step in your apprenticeship journey!

What Happens Next?

If you meet the eligibility criteria, you’ll be invited to a virtual interview between 14 February and 28 February.

Successful candidates will then be invited to our Assessment Day on 6 March at our Contact Centre in Pitsea. This is a great opportunity to experience the role first hand and show us your skills!

We would love for our Apprentices to join us at the beginning of April, ensuring a smooth start to their journey with us. This will give you time to complete your onboarding, setting you up for success in your new role!

This is an exciting opportunity to kickstart your career in our Contact Centre and make a real difference for our residents!

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