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IT Helpdesk Support Apprentice

JBC Skills Training Ltd • Level 3 • Northampton, England, United Kingdom • £12.48k / year • 3m ago

Job Overview

If you are a motivated individual with a passion for technology and providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team as a 1st Line Support Engineer.

Annual wage

£12,480 a year

The pay may rise dependent on candidate and experience

Training course

IT solutions Technician Level 3

Hours

Monday - Friday, between 8.30am - 5.30pm.

37.5 hours a week

Duration

16 Months

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and snacks are provided.

Duties will include:

Support customers systems via email, telephone and remote connection
To reassure customers of quality of service and manage critical failures
Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes
Ensure tickets are comprehensive for each job and time logging is done correctly
Own and if necessary, escalate issues
Perform routine maintenance tasks on customers & company servers
Travel to customer sites on request to represent our company with support tasks
To have a professional attituded to work and to customers
Ensure that your time logging is at the required percentage throughout the month

Where you’ll work

1 Pedigree Farm

Althorp Estate,

Northampton

NN7 4HE

Training

An apprenticeship includes regular training with a college or other training Organisation. At least 20% of your working hours will be spent training or studying.

College or training Organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information Communication Technician

Equal to Level 3 (A level)

Course contents

Your training plan

Information Communication Technician Level 3. Support route specific pathway.

Training for this apprenticeship is remote delivery via online classroom training. Dates to be agreed once you have secured the apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent English (Grade C/4 or above) essential
GCSE or equivalent Math's (Grade C/4 or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Personal Skills Required

Knowledge of Windows operating systems and Microsoft Office Suite.
Familiarity with networking concepts, protocols, and troubleshooting techniques.
Good problem-solving skills and attention to detail.
Good communication skills, both verbal and written.
Ability to work independently as well as part of a team
Car driver essential

Other

25 Days Annual Leave
1 Days Leave for your birthday

After 6 months’ probation

Full Private Medical Plan
Cash Plan
Company Profit-Sharing Bonus Scheme

About this company

We are a IT services company based in Althorp near Northampton. Established in 1987 the company specialises in cloud platforms for Sage 200 ERP systems, software development, network support and training. We are a high-quality company and Sage Business Partner and ISO27001 certifications. A position has come available on our busy helpdesk to provide telephone and remote assistances to our hosted customers.

After this apprenticeship

May lead to a permanent position at the end of the apprenticeship for the right candidate.

Job Types: Full-time, Apprenticeship

Pay: £12,480.00 per year

Additional pay: