Summary
This is an exciting opportunity for an enthusiastic and motivated individual to gain valuable experience in business administration and customer service within our Customer Liaison (Complaints) team.
Annual wage
£12,480 a year
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Business administrator
Hours
37.5 hours a week
Duration
18 Months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Role Profile:
Administrative Support
· Perform general administrative tasks to support the Customer Liaison team and senior management.
· Maintain and update spreadsheets, ensuring data accuracy and integrity.
· Assist with data gathering, reporting, and documentation.
· Ensure the customer support mailbox is monitored daily, responding to queries promptly and professionally.
Customer Liaison & Complaint Handling
· Be the first point of contact for new complaints, ensuring all details are accurately recorded in our complaint management system to maintain a comprehensive audit trail.
· Handle incoming calls and emails professionally, responding to customer enquiries efficiently.
· Assist in managing complaints within company systems, ensuring timely progression in line with internal Service Level Agreements (SLAs).
· Demonstrate a commitment to delivering a first-class service to customers, clients, and repairers.
Where you’ll work
Wellington House
The Embankment
Wellingborough
NN8 1LD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTHAMPTON COLLEGE
Your training course
Business administrator
Equal to Level 3 (A level)
Your training plan
This apprenticeship offers hands-on experience, training, and development opportunities, helping you build a strong foundation for a career in customer service, administration, and business support.
RequirementsEssential qualifications
- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
Other requirements
Person Specification We are looking for someone who is eager to learn, highly organized, and passionate about providing excellent customer service.
About this company
Vizion delivers positive change to benefit all parties in the claims sequence. Reinstating value to all through expert delivery, trust and transparency.
After this apprenticeship
- To stay on with the company.
Job Types: Full-time, Apprenticeship
Pay: £12,480.00 per year
Schedule:
Application question(s):
- To start this apprenticeship you will require GCSE grades 3 in both Maths and English. You may be required to show proof of these via a certificate. Do you have these grades?
- This apprenticeship is based at NN8 1LD, please take a look at your transport to the postcode and state how you will be travelling. Either Via; Car, Bus, ect...
- To do this apprenticeship you must have lived in the UK for 3 years. Please state if you have.
Work Location: In person
