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Branch Assistant Apprentice

Starting Off • Kettering, England, United Kingdom • £7 / hour • 1d ago

Our client offers an innovative and modern approach to supplying customers with high quality and customised workwear. With their in-house printing and embroidery facilities they can offer a full decoration service to the highest standard.

Key responsibilities:

Customer Service and Relationships:

· Create a welcoming and friendly environment.

· Take responsibility for resolving customer queries and escalate appropriately.

· Communicate effectively to customers and colleagues.

· Build strong customer and supplier relationships.

Finance:

· Assist with managing and chasing debtors.

· File purchase invoices and customer account forms.

· Produce financial reports as requested.

Operations:

· Update and manage product data and price files.

· Understand our utilities, waste and IT contracts and advise when it is time to renegotiate.

· Maintain and upload data in relation to the businesses Sustainability journey.

· Manage the eBay account and all admin associated.

· Assist with duties to achieve high levels of branch cleanliness, security, and health & safety when requested.

· Assist with other branch operational tasks and processes when requested.

Marketing:

· Manage the customer contact database.

· Monitor branding to ensure it is consistent.

· Manage and post relevant content as per instruction.

· Monitor and report on social media and website performance and progress.

· Communicate with customers and suppliers to create relevant content when requested.

· Source branded merchandise when requested

· Complete tasks relating to marketing-based projects when requested.

General:

· Produce reports for sales, production and finance as requested.

Person specification:

· Excellent customer service skills

· Good organisational skills

· 4/C or above in Maths and English GCSEs

Job Types: Full-time, Apprenticeship

Pay: £7.55 per hour

Expected hours: 40 per week

Schedule:

Monday to Friday

Language:

English (preferred)

Work Location: In person

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