School Business Administration Apprentice

SCCU Group • Level 3 • Coventry, England, United Kingdom • £14.53k / month • 3d ago

School Business Administration Apprentice

Salary: £16,591 (actual pay £14,526.20 pro rata to reflect term time only)

Start date: 28/04/2025

Location: Willenhall Community Primary School, St James Lane, Coventry, CV3 3DB

A Business Administration Apprenticeship allows for participation in the day-to-day running of a business, forming the cornerstone of a workplace.

Under the direction of the Office Manager you will ensure the efficient and effective operation of the administrative function and systems within the school, ensuring confidentiality is maintained at all times.

You will be the first point of contact for callers and visitors to the school, offering professional guidance and assistance both personally and by telephone ensuring confidentiality is maintained at all times.

This apprenticeship provides transferable skills including administration, communication, IT and customer service, which can be utilised across a broad spectrum of future roles.

Reception & Communication:

Provide professional reception services, including greeting visitors, ensuring security, and managing visitor bookings.
Handle telephone calls, emails, and mail, distributing messages and information.
Process parent communications, including letters, emails, SMS, and online payments.
Maintain school information boards and update the school's social media (Twitter).

Business Support:

Support the administration of school meals, extra-curricular clubs, and school trips.
Manage administrative tasks, including photocopying, laminating, and distributing paperwork.
Monitor and order office supplies, and manage equipment maintenance (photocopiers).
Process deliveries and maintain accurate pupil and parent data, including consent forms.
Manage uniform sales and provide cover for other admin staff.
Maintain confidentiality and perform other related duties as required.

Skills:

Highly ICT literate and knowledge in the use of Microsoft Office
Organised, self-motivated and able to work independently
Excellent verbal and written communication skills
To maintain confidentiality in all matters

Qualifications:

GCSE Maths and English (grade 9-4 or equivalent)

Desired Personal Qualities:

Has a friendly, professional and respectful approach which demonstrates support and shows mutual respect
Open and honest
Active listener
Committed to the needs of the pupils, parents and other stakeholders and challenge barriers to providing good service
Demonstrates a “can do” attitude
Is committed to quality service provision
Is adaptable to change
Acts with pace and urgency and is enthusiastic and decisive

Is committed to quality service provision

Is adaptable to change

Acts with pace and urgency and is enthusiastic and decisive

Emotional resilience in working with challenging behaviours.

Benefits Provided by Employer:

Pension scheme

Free onsite parking

Tea and coffee provided free of charge

Future Prospect: This role offers potential for progression into an Office Administration role.

Benefits Provided by Training Provider:

Bespoke work-based tuition and additional learning support where necessary.
Access to TOTUM student discount.
Access to Life and Progress employee support programme which includes: Health and wellbeing support, Around-the-clock support, and Confidential counselling.

Training to be provided: Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on the learner's prior knowledge.

Business Administration Level 3 Standard, 18 months practical with an additional 2 months End Point Assessment period.
Functional Skills in Maths, English, and ICT (if required).

Working Week and Hours:

37 hours per week

39 weeks (term time plus training days)

Eligibility criteria