Level 3
HR
SUPPORT
Apprenticeship Guide
Introduction
This qualification is an ideal career progression route into
human resources.
Overview
Key Features
HR Professionals in this role are typically either working in a
medium to large organisation as part of the HR function
delivering front line support to managers and employees, or Work-based qualification
are a HR Manager in a small organisation. Their work is likely
to include handling day to day queries and providing HR Equivalent to 2 A-levels
advice; working on a range of HR processes, ranging from
transactional to relatively complex. Flexible delivery to fit
Some typical role titles include: Human Resources around working pattern
Officer., Personnel Manager, People Business Partner,
Human Resources Manager. Approximately 18 - 24
months to complete*
What's Involved (*Depending on hours worked
per week and previous
The apprenticeship standards are a new in-depth way of attainment)
gaining qualifications in your chosen job role. As part of the
apprenticeship you will create a portfolio of evidence and Includes maths and
complete the end point assessment. English qualifications*
Below is a brief summary of some of the subject areas you (*Unless previously achieved
can expect to study: or hold an equivalent)
HR Systems and Processes Online portfolio and
This unit involves the processes in your business; from assessment-based
recruitment to payroll, health and safety, managing achievement
redundancies and the systems you use on a daily basis for
these tasks. Ideal for existing HR
professionals/managers
HR Legislation and Policy
or those new to HR
In this unit you will be learning about HR in your sector and support
features unique to your business. You will learn more about
the legislation and policies in place and how they are
relevant to both you and company as a whole.
Service Delivery
This unit looks at how to efficiently deliver customer service to your colleagues; how to
handle various queries and situations that arise and how to apply HR solutions to problems.
Communication and Interpersonal
This unit is all about how you use your communication skills through both day to day tasks and
when handling conflict and other HR situations, both professionally and confidently.
Managing HR Information
This unit looks more in depth at how the organisation maintains HR records and prepares
reports. You will be learning how to interpret data for reports and how this used.
Problem Solving
This unit looks into how you use your questioning and active listening skills, to gather
information surrounding HR issues to effectively deliver correct HR solutions and where to
escalate issues if needed.
Personal Development
This unit looks more in depth at your development in HR; keeping up to date with any
changes to legislation and policies, any updates to processes in your business and how to
improve your performance and seek feedback for your completed work.
Showcase Portfolio
During your apprenticeship you will gather evidence as
part of a portfolio to demonstrate your knowledge, skills
and development. This will cover topics such as:
developing strategies for support, communication and
team work, using technology, problem solving/ability
to motivate pupils, and more.
Forget about lugging around all your work. The
online iLearner portfolio system means all your
work can be uploaded directly to your account
and accessed wherever you go.
The system is easy to navigate and full guidance
will be provided through our iLearner handbook
and from your tutor through one-to-one support.
What is Off-The-Job Training?
In short, for 20% of your apprenticeship, you must
have time away from your regular duties to engage in
training related to your post and/or apprenticeship
standard. This is known as off-the-job training, and
could include a variety of tasks.
Off-the-job training is a requirement of all
apprenticeships funded by the Department for
Education. In short, 20% of the apprentices working
hours must be spent on training and learning
activities to increase their knowledge, skills and
behaviours related to the apprenticeship.
Off-the-job training can be achieved in a number of
ways and you may be surprised to learn of the simple
activities which count towards the off-the-job
training. Some of these activities include: One-to-
one session with tutor, preparing for assessments,
role playing of workplace situations, training sessions,
individual study time to complete coursework and
attending webinars on key industry topics.
Functional Skills
Functional Skills maths and English are an
essential part of every apprenticeship course.
As part of the apprenticeship standard,
apprentices are unable to sit their End Point
Assessment without prior achievement of
maths and English qualifications.
If you have not already achieved your GCSE
Grade 4/C (or other equivalent
maths/English qualification) you will need to
achieve your Functional Skills Level 2 Maths
and Functional Skills English qualification.
The End-Point
Assessment
As part of your qualification, you will complete End Point Assessments (EPA) to demonstrate
the skills, knowledge and behaviours you have developed through our programme. You can
achieve either a Pass or Distinction based on your final grade.
For the Advanced Apprenticeship in HR Support, the EPA consists of the following:
Consultative Project
The consultative project is a showcase of a situation you have
successfully handled in HR. As part of your project, you will
be required to complete a project brief with your employer. After
first detailing the initial problem brought to HR, you will
be demonstrating the methods you used to gather information, the
findings of your information, and the solutions you put together for
this issue.
Your project can include solutions for recruitment, redundancies
or retirements, providing advice or guidance to
managers at the business, carrying out analysis of information to
produce a recommendation, or a larger project run by senior
members in HR.
Professional Discussion
Finally, as part of your qualification you will complete a
professional discussion with one of our independent assessors.
You will be required to showcase any additional learning you have
completed during the apprenticeship.
This additional learning can be both formal or informal learning
completed, or any assignments/projects you have completed. As
not all projects will cover all the recommended criteria, your
independent assessor will also use the professional discussion to
ask questions on any behaviours, skills and knowledge not covered
by your project.
Delivery
The apprenticeships are delivered through a variety of remote learning, video conferencing
and one-to-one sessions at your business / on online platforms. The apprentice’s designated
tutor will arrange with you / the apprentice the most convenient location and method of
delivery bespoke to them to support their needs as part of the initial assessment. Learning
sessions are usually conducted every 4 weeks and last 2-4 hours depending on their personal
learning needs.
You should expect to carry out self-study and remote learning as part of the off-the-job
training using your iLearner portfolio. You can do as much work as you want at a time that
works for you and your employer.
Go Further
Once you have completed this qualification at Level 3, there are progression
routes available, such as:
- Level 3 Team Leader/Supervisor
- Level 3 Payroll Administrator
- Level 5 HR Partner/Consultant
- Level 5 Operational/Departmental Manager
Contact the office to check availability and for further advice about the next
steps. Our team will be happy to advise you on additional programmes we
provide and can help point you in the right direction for any learning
requirement not delivered by Apprentice Team Ltd.
Contact Us
Apprentice Team Ltd
12 Saltergate, Chesterfield
S40 1UT
01246 278 931
info@apprenticeteam.co.uk
