Job Purpose: To assist the Administration Department in ensuring an efficient and responsive first point of contact for clients and suppliers and to provide administration support to the company. Undertake Business Administration Apprenticeship program with our training provider National Upskill.
Key Responsibilities and Duties:
Reception and front of house duties including:
- Creating a calm and welcoming Reception
- Keeping the area tidy and organised
- Assisting in booking in and out visitors - Notifying meeting hosts of their visitors arrival
Answering the telephones, dealing with client queries, transferring calls and taking accurate telephone messages
Involvement in arranging client meetings and organising the office Outlook calendars
Chasing information from clients by telephone and email
Providing general administrative support to ensure the office runs in an orderly and businesslike way
Producing ad-hoc correspondence such as letters and client emails
Dealing with petty cash.
Franking the post and taking it to the post office
Opening and date stamping the post
Booking in and out client records
Keeping an organised client records area
Attributes: Qualifications
Formal qualifications are not essential but will be considered.
A good standard of education, including English and Math's GCSE grade 4 or above is required.
Experience in customer service/ administration preferred but not essential
Knowledge and Skills
Microsoft office (particularly excel and word)
Strong literacy skills
Typing
Able to work calmly under pressure, meet set deadlines and pay attention to detail, completing tasks fully, accurately and on time.
Skilled in dealing with confidential information or situations in an appropriate and sensitive manner.
Aptitude and Ability
Team player with the ability to work unsupervised using own initiative
Ability to stay calm under pressure
Excellent communication skills
Ability to organise necessary information
Professional and friendly demeanor
Willingness to help and support colleagues, thinking beyond the task being given.
Personal
Must be flexible and self-motivated with the ability to prioritise
Willing to adapt to change in order to meet the changing requirements of the business
Would like to work in a professional environment
Due to the location someone who drives is preferred
General
Undertake other duties and responsibilities as appropriate - all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that client expectations and business objectives are met.
Progression
Upon successful completion of the Level 3 Business Administration Apprenticeship a full time position may be offered where available.
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Schedule:
Education:
- GCSE or equivalent (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Apprentice Administrator / Receptionist
