Business Administration Apprenticeship (Level 3)
Role Title: Apprentice Student Finance Officer
Salary: £18,188
Apprenticeship Start Date: 21/07/2025
Pension: 28.97% - Alongside your salary, Student Loans Company contributes £5,268 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Is it time you unlocked your potential?
Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
SLC now have an exciting opportunity for an Apprentice Student Finance Officer to join our Customer Operations Directorate. As an Apprentice Student Finance Officer, you will study for a level 3 in Business and Administration whilst assisting our customers in their student finance journey by resolving their requests and case manage their applications.
We understand that learning is key to developing yourself, and your Apprenticeship encompasses learning modules designed to help you gain the skills you need to succeed. Our Apprenticeship programme is through our partner Darlington College undertakes modules in Customer Service, Communication and Problem Solving.
SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.
What you bring:
A passion for customer service with the ability to understand customers' needs and a desire to deliver high standards.
The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.
A commitment to your own learning and development whilst maintaining the key knowledge and skills required for your role
Criteria for Apprenticeship:
- Age Requirement: This programme is estimated to last 15 months and due to the legal requirement in England, successful applicants must be at least 18 years old at programme completion date.
- Educational Status: Applicants should not already be in full-time education when applying for an apprenticeship. This typically means not currently enrolled in a school or college programme.
- Qualifications: Candidates must have achieved GCSE's or equivalent in Maths and English.
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.
Job Types: Full-time, Apprenticeship
Pay: £18,188.00 per year
Benefits:
Schedule:
Work Location: Hybrid remote in Darlington DL1 1AS
Expected start date: 21/07/2025
