Salary
7.70- 8.22 per hour (depending on age)
Job category/type
Support Staff
Holland Park are currently hiring for an IT Apprentice Technician. As an IT Technician you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. You will be based at Holland Park School in the West London Cluster. You may be required at times to work at the other 4 sites within the West London Cluster (Ernest Bevin Academy, Paddington Academy, The Elms Academy, The Hurlingham Academy). The Apprentice IT Technician post reports to the IT Site Manager.
You will be responsible for:
- Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
- Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
- Keeping records of all users including the management of laptop loans
- Handling printing problems – both hardware and software
- Dealing with user account problems as and when they occur
- Hardware – routine checking, fault finding and rectifying, general maintenance
- Stock control of consumables and hardware ordering, distribution and paperwork
- Daily checking and backing up of servers
- Escalating calls or technical issues internally or to third parties as appropriate
- To assist and train students and staff in the use of the Network when applicable
- Updating pages on school-controlled websites where required
- Changing telephone extensions and names on the school phone system
- Assisting the IT Lead in all IT related projects
- Updating IT equipment and maintaining the asset register
- Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations
You will need the following skills:
- Ability to communicate clearly and sensitively in writing and orally to a variety of audiences
- Analytical and problem-solving skills
- Good organisational skills; able to manage own time effectively
- Good numeracy/literacy skills
- Ability to self-evaluate learning needs and actively seek learning opportunities
- Ability to relate well to children and adults
- Self-motivated and able to work constructively as part of a team
- Flexible approach to work and working hours
- Willingness and ability to travel around the London cluster to support other sites as required
The following experience is desirable:
- Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals
- Direct experience of the MS Office suite of applications, (in particular, Word, Excel, PowerPoint and Outlook)
- Working knowledge of Internet services, including cloud, web and E-Mail
- Previous experience of the Microsoft Windows Operating System, in a networked environment
