Are you ready to launch your career in the commercial world? As a Commercial Apprentice at Merseyrail, you’ll get the chance to develop your skills across several key areas, including Commercial, Marketing, Customer Relations, and Revenue Protection. With hands-on training and support, you’ll play a key role in the day-to-day operations of the Commercial Department, helping drive revenue and ensuring everything runs smoothly across the business.
Assist with managing contracts and working with suppliers to ensure everything is running on track.- Support initiatives to boost commercial revenue and drive new ideas.
- Keep our station poster circuits up to date with the latest artwork, working alongside station staff.
- Take charge of the on-train poster sites — ensuring marketing, safety, and byelaw posters are correctly displayed.
- Help monitor key commercial solutions, ensuring everything is in good working order.
- Provide essential support to the Mtogo team with seasonal admin tasks like stock ordering and system updates.
- Assist with processing online sales orders and packaging for the Mtogo stores team.
- Work closely with the Loss Prevention and Revenue Protection teams to help tackle fare evasion and fraud.
- Join in on meetings with commercial partners to gain valuable insight and experience.
- Learn about Merseyrail’s travel schemes, the refunds process, and how we deal with customer queries.
GCSEs (or equivalent) in Maths and English (Grade 9-4 or A*-C).- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication skills, both written and verbal.
- A proactive and organised approach, with great attention to detail.
- A team-player mindset, ready to contribute and learn.
- A desire to pursue a professional qualification as part of your apprenticeship.
If you’re ready to take on this exciting opportunity and start your career in the commercial world, we want to hear from you. Apply now and take the first step towards your future with Merseyrail!
Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality! With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We’re committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential.
As a self-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us weekdays, and Liverpool Central station ranks among the busiest stations outside of London.
We’ve modernised significantly in recent years, with our new state-of-the-art trains now on the network. These brand-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We’ve also refurbished many of our city centre stations, achieving step-free access at two-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor's vision of a step-free network by 2030. We’re also developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card.
We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city's fastest-growing area, which is recognised as one of the UK's coolest neighbourhoods.
