An opportunity to join our team as an Apprentice
An exciting opportunity to get involved with many administrative tasks in the accounts department, and learning how our accounting systems work and seeing how vital they are in a business.
The hope is that the apprentice will allow the functionality of the Accounts/Admin team to increase, that the team will be better covered during leave and that ultimately, they will become an integral member of the team
Future Prospects
- Opportunities to progress along with a permanent position with increase in salary
The Company
- Service & Maintenance of Air Conditioning business
Your Role
- To always represent ASGS in a professional manner and to protect the interests of ASGS.
- Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
- Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Handle incoming phone calls related to clients, engineers, sales and customers.
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on ETAs and related issues in advance.
- Provide quotations and or proposals in response to customer’s requests.
- Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer’s business model and requirements.
- Maintain competent understanding of company’s products, their functions and alternatives.
- Coordinate, analyse and improve customer service functions to meet All Seasons goals.
- Maintain database of customer sales and invoicing records.
- Manage the fulfilment of the cycle from inquiry through to job completion.
- To carry out any other duties as directed by your line manager and/or the Directors of the company.
Personal qualities
- Positive attitude
- Motivated
- Team player
Desired qualifications
- Local commute essential
- Apprentices are required to have GCSE grades A*-C/9-4 in maths & English
Training to be provided
- Level 3 Business Administration Apprenticeship
This Apprenticeship will involve:
- Off the job training
- You will also develop your knowledge, skills and behaviours
- You need to have an employer to support your Apprenticeship and be employed in a relevant job role
- The typical length of this Apprenticeship course is 18 months
- This course has multiple start dates throughout the year
IMPORTANT
- Please note before application that an Apprenticeship is not suitable for candidates looking for part-time work, or work experience during a gap year.
- An Apprenticeship requires candidates that have left school, college or university
- Please consider if the business is a viable commutel(unfortunately we are unable to consider applications where there will be a need to re-locate)
- The employer questions are important so that we have an understanding of a candidate's suitability for the role. Unfortunately, applications that have not answered the employer questions will not be considered.
- Please check the required starting date of the vacancy
Things to consider
- The employer questions are important so that we have an understanding of a candidate's suitability for the role. Unfortunately, applications that have not answered the employer questions will not be considered.
- Please check prior to application that the business is a viable affordable commute
- Please have a CV prepared on a word document
- An Apprenticeship and employer requires that any potential candidate to be dedicated, please consider this before applying
- Vacancy is for an immediate start, please consider this if you are still in education.
- Please do not contact the employer directly
- The closure dates are for a guideline only and the vacancy may close
Job Types: Full-time, Permanent
Pay: From £15,600.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Do you hold GCSE certificates in English and maths grades 4-9
- To be eligible to start an Apprenticeship you would need to have finished education. When did you leave education?
- How far do you live from the Loughton postcode IG10 and how long would it take to travel?
Work Location: In person
Application deadline: 02/05/2025
Expected start date: 12/05/2025
