The Unicorn School is a happy and flourishing school for pupils aged 7 to 17 years. The school currently has a team of over 80 members of staff for 120 children. The well-being of our pupils is at the heart of our ethos. Our class sizes are small, and pupils and subject teachers are well supported by a highly qualified team of specialist teachers.
Main Purpose of the Role
The Unicorn School is a Microsoft Showcase School with one-to-one devices for all pupils and staff. We currently have an on-site IT technician as well as a contract with Planet IT for additional support. From September 2025 the school is expanding to a second site and with that comes the need to grow the IT support team, hence this new role. We are looking for an enthusiastic individual who will be able to learn on the job with support from our IT technician and an appropriate course. The main tasks will be supporting, investigating, and resolving any IT related issue and making sure they are dealt with in a timely fashion.
We offer:
- Supportive staff, and an involved community who are committed to school improvement, who will work with you to achieve your goals
- Students who are enthusiastic and highly motivated with a love of learning
- Excellent premises and well-equipped classrooms providing a modern and technologically advanced learning environment for students. From September 2025 KS4 will be housed in a newly developed building across the road.
- The opportunity to make a real difference to the lives of our students
- Professional support to continually progress and develop your career
Key Responsibilities and Duties
Qualifications
· GCSEs including Maths & English at grade 4 or above
Main duties
- Being the first point of contact for all incoming support tickets
- Communicate regularly to staff with open tickets
- Ensuring the ticket system is kept updated
- Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems
- Inform the IT technician of any tickets requiring escalations
- Maintain asset register and configurations
- Undertake any other reasonable duties as required
Skills and Competencies
- Ability to learn on your feet
- Strong communication skills
- Excellent troubleshooting and problem resolution skills
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
Professional Development
The Unicorn School is committed to supporting the professional growth and development of all its staff. As an IT junior, you will have access to a range of opportunities to enhance your skills and knowledge, including:
Support to complete an appropriate college course – to be decided in discussion with the Head of Digital Learning & Innovation on job offer
- Participation in the school's appraisal procedures and targeted professional development activities
- Collaboration with colleagues to share best practices
- Mentoring and coaching support from experienced staff
The school values continuous learning and will work with you to identify and pursue professional development opportunities that align with your interests and the school's vision and priorities.
To apply please visit the Vacancies page on our website: www.unicornoxford.co.uk for an application pack. Please note that we do not accept CVs, only completed Unicorn School application forms will be considered.
Safeguarding
The Unicorn School is committed to safeguarding and promoting the welfare of all its pupils. As an IT junior, you will be expected to:
Work in line with the school's safeguarding and child protection policies and procedures, as well as relevant statutory guidance (e.g., Keeping Children Safe in Education, Prevent)
- Collaborate with the designated safeguarding lead (DSL) to ensure the best interests of pupils are promoted, including sharing concerns where necessary
- Maintain a vigilant and proactive approach to identifying and responding to potential safeguarding issues
- Participate in regular safeguarding training to keep your knowledge and understanding up to date
- Promote a culture of safeguarding and pupil welfare throughout your work at the school
SAFER RECRUITMENT POLICY
The Unicorn School is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people. Applicants must be willing to undergo child protection screening appropriate to the post. Any offer of appointment will be conditional upon a variety of satisfactory pre-employment checks including checks with past employers, an enhanced Disclosure & Barring Check, satisfactory references and medical clearance. Child protection training will also need to be undertaken. Please note that shortlisted candidates will also be subject to a social media/online check.
Job Types: Full-time, Permanent
Pay: £15,000.00-£15,001.00 per year
Schedule:
Work Location: In person
Application deadline: 18/06/2025
Expected start date: 18/08/2025
