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IT Support Apprentice

Althaus Digital • Bromsgrove, England, United Kingdom • £7 / hour • 4d ago

Please note this is a level 3 apprenticeship opportunity. This means we cannot accept anyone with an IT related qualification that is equivalent to level 3 or higher, or anyone who already has extensive experience in an IT related role.

Role: IT Support Apprentice

Salary: £7.55 per hour

Hours: 37 hours per week - Mon-Fri, 9am - 5pm

Key responsibilities

To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
Changing staff and student passwords on various Trust systems when requested
Assisting staff and students with simple user login issues
To provide simple printer maintenance such as paper jams and toner changes
To assist with the maintenance of the ICT Inventory, making changes when necessary
Support the reimaging and configuration of desktop machines, laptops, iMacs & MacBook Pro’s
To assist staff with the setting up of ICT equipment when required
To carry out and maintain DSE assessments when required
To implement and promote policies and procedures relating to all areas of employment and service delivery
To work in a confidential manner when handling data
Maintain high professional standards of conduct, attendance and punctuality
To be willing to assist the IT team with any other reasonable duties when required

What opportunities exist for the Apprentice after their complete their Apprenticeship

We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.

Next Steps
The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.

When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.

If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support!

Job Types: Full-time, Apprenticeship

Pay: £7.55 per hour

Schedule:

Monday to Friday

Application question(s):

Do you drive with access to your own car?
Why are you looking for a career in the IT sector?
What experience do you have in IT so far (this could be an IT related hobby or online course)?

Work Location: In person

Reference ID: Bromsgrove IT