Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
Apprentice Technical Support Role – Summary
Join a support team to learn how to provide admin and technical help on managed service contracts. You'll assist with resolving faults, updating systems, and delivering great customer service.
Key Responsibilities:
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Help log and resolve incidents and service requests.
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Update customer records, assets, and repairs.
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Support engineers and escalate issues when needed.
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Assist with changes to systems and keep information accurate.
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Communicate clearly with users and the team.
Qualifications
Skills & Experience:
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Ideally BTEC in ICT or Business Admin, with GCSEs in English and Maths.
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Some experience in a support desk environment is helpful.
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Basic knowledge of Windows and Microsoft Office.
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A UK driving licence is a plus.
Personal Qualities:
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Good communicator and team player.
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Customer-focused and professional.
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Able to make decisions and solve problems.
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Motivated, organised, and eager to learn.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
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25 days paid holiday with the option to buy/sell
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4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
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A Group Pension Plan
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A selection of flexible benefits to suit your individual needs
OTHER INFORMATION
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Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
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All offers are subject to satisfactory vetting, references and occupational health checks.
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Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
