Join us as a Business Administration Level 3 Apprentice, supporting service coordination for commercial clients across the Midlands. Based in our modern Bromsgrove office, you'll gain hands-on experience in admin, customer service, and problem-solving within a fast-paced, technical environment. Apply now to start your career!
As an apprentice, your duties will include:
- Act as the first point of contact for all reactive service requests, ensuring accurate intake and prioritisation.
- Assist in assigning service tasks to the appropriate engineers, ensuring compliance with service-level agreements (SLAs).
- Record and update service request details and outcomes in the service management system.
- Maintain real-time tracking of service request statuses and escalate issues as needed to ensure resolution within target times.
- Help communicate effectively with internal teams and customers regarding service request statuses and resolutions.
- Support in requesting and updating quotes for remedial work and issuing purchase order numbers for materials and services.
- Assist in scheduling engineers based on availability and proximity to service request sites.
- Ensure that engineers have the necessary information, tools, and materials to perform their service tasks effectively.
- Contribute to the continuous improvement of service processes, policies, and procedures.
- Provide excellent customer service by responding to inquiries in a professional and empathetic manner.
- Offer administrative support to Directors and line managers when needed.
- Provide additional support to the team on the service desk during peak times, sickness, or holidays
Location: B60 3AL
Salary: £15,311.40 annually
Working hours: Monday – Thursday 8:00am – 16:30pm, Friday 8am – 15:30pm
Requirements:
- Strong organisational and time-management skills.
- Good communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Excellent attention to detail.
- Comfortable using technology, including computers, email, and phones.
- Customer-focused with a positive and can-do attitude.
- Adaptable and able to stay calm under pressure.
Job Types: Full-time, Apprenticeship
Pay: From £15,311.40 per year
Application question(s):
- What are you results for GCSE Maths and English?
- Why would you like to complete an apprenticeship within a business industry?
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Full UK Driving Licence (preferred)
Work Location: In person
