Job Title: Volunteer Experience Apprentice
Location: England (Candidates must reside in England)
Salary: £22,222 per annum based on 35 hours per week
Contract: Full-time 18 Months Apprenticeship (Beginning and end of contract will be on-the-job experience)
Are you passionate about making a difference and curious about how volunteers shape humanitarian work?
Do you enjoy listening, learning, and helping others feel supported and included?
Looking to kick-start your career while gaining a nationally recognised qualification?
As a Volunteer Experience Apprentice, you’ll play a key role in shaping how volunteers and their managers experience support across the British Red Cross. You’ll contribute to projects that improve and innovate volunteer journeys, using human-centred design and co-production principles. From responding to volunteer queries on our support line to helping test new ideas and tools, you’ll be part of a dynamic team that values inclusion, compassion, and creativity. Alongside your work, you’ll complete a 15-month Level 3 Customer Service Specialist Apprenticeship, with time set aside ( approx. 20% of contracted hours each week) for learning and development. In addition, you will be part of a rota response for the Volunteer Support Line (VSL). The VSL offers practical and emotional support to all BRC volunteers and responds to their questions or concerns about their volunteering tasks. This is a brilliant opportunity to grow your skills while helping others thrive.
What does a day in the life of a Volunteer Experience Apprentice look like?
- Supporting volunteers by answering calls and emails with empathy, care and clear information.
- Helping test new ideas and tools to improve how we support our volunteers.
- Using digital tools to gather insights and feedback from volunteers and their managers.
- Working with teams across the organisation to make volunteering more inclusive and accessible.
- Contribute to the development and implementation of volunteer engagement strategies.
- Taking part in team meetings, workshops and events to share ideas and learn from others.
- Managing admin tasks like inboxes, invoices and recognition materials with attention to detail.
What will you need to be a successful Volunteer Experience Apprentice?
- You will be able to plan your time well and balance learning with hands-on work.
- Be confident using digital tools and open to learning new systems.
- Have the ability to work independently and as part of a team.
- Be a great team player who supports others and knows when to ask for help.
- Comfortable building positive relationships and working with people from all backgrounds.
- Committed to inclusive practice and passionate about making a difference.
- Have a willingness to travel for team meetings and occasionally work outside of standard office hours.
Interested? The closing date for applications is 23.59 on Wednesday 6th August 2025. Interviews are scheduled to take place shortly after this date.
Please note: We review applications on a rolling basis and may close this vacancy early if we receive a high volume of interest. To ensure your application is considered, we strongly recommend submitting it as soon as possible.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world's emergency responders
