Employer description:
At MarketAxess, we’re global leaders in trading fixed-income and continually push innovation in financial technology. Our platform transforms how institutions trade bonds, empowering clients with faster, smarter transaction processes. Behind every seamless trade is a team ensuring the customer experience is impeccable – and that’s where you come in.
This is an exciting role that goes beyond customer support - it is a launchpad into the fintech ecosystem. You will be at the heart of client interactions, operational workflows, and get a front row seat within an S&P 500 institution, learning from industry experts and helping to keep everything moving - all while building skills you will leverage throughout your career!
Responsibilities:
- Provide first-line client support via our helpdesk and phone.
- Investigate trade queries, platform issues, access management, onboarding and client due diligence.
- Have a hands-on education on the uses of the Salesforce, Loopio and the Microsoft Office suite including Excel, Word and PowerPoint, learning how to use these tools effectively.
- Identify recurring issues, suggest process improvements and take ownership of a specific project or workstream – providing the opportunity to showcase existing skills whilst developing a deeper knowledge of a specific business area and taking accountability for the project outcome.
- Learn how to identify potential ‘red flags’ in the client onboarding process and escalation of these to the appropriate team/manager.
- Contribute to the on-going evolution and enhancement of the Onboarding process/function in partnership with key internal stakeholders.
- Contribute to the collation and presentation of data from various internal / external sources, to be used by team members in operational statistics and KPIs reported to a range of senior and front-line stakeholders.
- Assist in the creation and maintenance of operational knowledgebases such as wikis, internal websites and process documentation.
- Attend and take minutes of internal / external calls and meetings attended by other team members to gain an understanding of how these operate.
Desirable skills:
- Strong communicator: clear, calm, and client focused.
- Keen attention to detail while working in a fast-paced environment.
- Curious problem-solver with basic tech skills (Microsoft Excel, web platforms).
- Proactive, adaptable, and eager to learn fintech workflows.
- Tenacious with a hunger to succeed.
Entry requirements:
- Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up)
- OR business-related degree eg business, finance, economics, maths, etc.
- OR non-business-related degree + at least 6 months of work experience*
- OR existing staff member with 2+ years of work experience**
- Work experience relates to any valid work experience
**Existing staff work experience should not be in a business analyst role
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week.
Benefits:
- Central location: based at our city offices near St Paul's.
- Free food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as office snacks and drinks from our free vending machines.
- Paid time off: 25 days annual leave entitlement plus 2 charity days.
- Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service.
- Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, Menopause Plan, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan.
- Tuition assistance and professional training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences.
Future prospects:
The possibility of full time employment. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
