Aspire Early Years Careers Apprenticeship at Crown Worldwide Group – Customer Service Apprenticeship
The Customer ServiceLevel 2 Apprenticeship is a fixed-term position offering a starting salary of £17,000 per annum.
This is the perfect role if you want the opportunity to get full training and ongoing support to enable you to fulfil your potential
The Company
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
The Role
The Information Management Customer Service Apprentice supports the delivery of high-quality customer service across the organisation. You’ll work under the guidance of our experienced Customer Service Manager gaining hands-on experience while studying towards a Level 2 qualification.
What you will do:
- Provide a professional first point of contact for customers via phone, email, face-to-face, or digital channels.
- Respond to customer enquiries, requests, and complaints in a timely and effective manner.
- Maintain accurate records of customer interactions using internal systems.
- Support the delivery of customer service improvements by gathering feedback and identifying common issues.
- Learn and apply organisational policies, procedures, and values in all customer interactions.
- Work collaboratively with colleagues to ensure consistent and efficient service delivery.
- Escalate complex queries to appropriate team members or departments when necessary.
The Customer Service Apprenticeship Programme is designed to help you develop the essential skills required for a successful career in customer services. During the course, you’ll gain hands-on experience. This apprenticeship is designed to help you develop the essential skills required for a successful career in customer services. During the course, you’ll gain hands-on experience. You’ll also learn how to communicate effectively and work professionally in a fast-paced business setting.
Skills
- Team Collaboration
- Strong communication& organisational skills
- Attention to detail
- Problem Solving
- Enthusiasm & passion for customer service
What’s in it for you?
- Starting Salary: £17,000 pa
- Medicash Health after probation period
- Life Assurance: 1x salary cover from first day of employment up to 5 years’ service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years +
- Perkbox
- Volunteering Days: 2x days
- 25 Days Annual Leave
Entry requirement for access to this apprenticeship:
- 16 or Over
- Living in the UK
- Not in full time education
- Good Literacy and numeracy skills
- 5 x GCSE’s
Applicants without level 1 functional skills, equivalent to a GCSE 2 or 3, will be considered and if successful will be supported by their training provider to gain it during the course. They will also work towards a level 2 in English and Maths, equivalent to a GCSE pass 4
If this sounds interesting why not head over to our Crown Careers Website and submit your application today Careers at Crown - Crown Worldwide Group
Timelines for candidates: -
· Assessment Centre Dates: w/c 18 August 2025
· Start Date: Monday 22 September 2025
Equal Opportunities
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
Job Types: Full-time, Apprenticeship
Pay: From £17,000.00 per year
Benefits:
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Expected start date: 22/09/2025
