Opportunity information
Salary £18000 per year
Duration 18 months
Advert closing date 01/08/2025
Description
An exciting chance to become part of Student Retention team as an Administrative Apprentice. In this position, you will support the Senior Student Retention Officers, monitoring student attendance, engaging with learners and daily administration tasks for the team.
Main Responsibilities
- Track and support assigned learners for retention and completion.
- Monitor attendance and assist with academic interventions as needed.
- Maintain contact details for department contacts and learner statuses.
- Aid reenrollment efforts for progressed learners.
- Verify learner details on Thesis and inform relevant departments.
- Re-engage disengaged students for productive study.
- Contact and assess barriers for all assigned students.
- Maintain accurate records promptly.
- Develop customized re-engagement plans with academic collaboration.
- Engage with internal and external stakeholders for student retention.
- Follow professional guidelines for nonattending students.
- Ensure Retention Officer presence at all campuses.
- Participate in minute-taking duties.
- Timely maintenance of weekly reports.
- Serve as the primary point of contact for allocated learners.
- Utilise appropriate communication tools while ensuring GDPR compliance.
- Maintain confidentiality and data protection standards.
Entry requirements
- GCSE grades 4-9 in English and Maths or equivalent
- You will have strong communication skills
- You'll be able to plan and prioritise effectively to achieve objectives.
- Work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Office.
- Attention to detail is a must as well as strong organisational skills.
Training to be provided
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Things to consider
Starting salary of £18,000
Skills required
Array
Future prospects
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Hours per week 40
Working week Mon-Fri 9am - 6pm
Apprenticeship standard Customer service specialist (Level 3)
London, london, England, E3 2SE
