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Customer Services Practitioner Apprenticeship - Level 2

House Of Valerie • Nantwich, England, United Kingdom • 4d ago

Overview

We are looking for an individual that would like the opportunity to train under the Customer Services Practitioner - Level 2 Apprenticeship.

Responsibilities

Provide outstanding customer service through various channels including phone, email, and live chat.
Handle customer inquiries and resolve issues promptly and efficiently.
Conduct data entry tasks accurately to maintain up-to-date customer records.
Demonstrate effective phone etiquette while engaging with customers.
Analyse customer feedback and trends to improve service quality.
Identify opportunities for upselling products and services to enhance customer satisfaction.
Collaborate with team members to achieve departmental goals and improve overall service delivery.
This role will work with both our in-store and on-line clients.

Qualifications /Skills

Strong attention to details in written and oral communications.
Excellent communication skills with the ability to convey information clearly and effectively.
Strong analytical skills to assess situations and provide appropriate solutions.
A positive attitude with a commitment to delivering high-quality service. If you are passionate about providing exceptional customer experiences and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From £15,705.00 per year

Work Location: In person