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Apprentice Business Support Assistant

Staffordshire County Council • Newcastle under Lyme, England, United Kingdom • £23.80k - £25k / year • 3d ago

Job Introduction

Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background does not just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

Working pattern: Full time | 37 Hours (Monday-Thursday 8.30am-5.00pm and Friday 8.30am-4.30pm)

This is an 18 month apprenticeship

Main Responsibilities

An exciting opportunity has arisen, and the Management Team are looking to appoint an apprentice business support assistant. The successful candidate will support practitioners, undertaking a wide range of administrative tasks in line with relevant service level agreements.

Some of the tasks you may do are:

Data inputting – inputting received referrals accurately
Data recording
Data validation – reviewing the data and correcting any errors using Power BI
Customer services – supporting the Building Resilient Families and Communities team

Our offer to you

As part of this Apprentice role you will be supporting in undertaking a Level 3 Business Administration qualification. Further details will be discussed at interview.

Our people are central to everything we do and so we will make sure you are well supported and given the opportunity to develop and progress. And it is worth noting that lots of us have worked with Staffordshire for many, many years and we stay because our work gives us pride and purpose.

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You will also need:

Good communication skills because you will interact with lots of people across the organisation and externally through phone, in person and email
Good organisation skills and attention to detail, as you will be keeping data updated and you will be working to deadlines
A flexible approach to work as sometimes things can change, and so you will need to be able to prioritise work and sometimes change tasks quickly
A passion to always give the best service

But it’s important to note that if you’re unsure whether your experience or skills are suitable, please get in touch with the recruiting manager claire.rushton@staffordshire.gov.uk and we can give you a bit more information.

Interviews will be held on Monday 29 September and/or Friday 3 October 2025.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.