Role: IT Support Apprentice
Location: Staffordshire
Wage: £7.55 per hour
Hours: 37.5 hours, Monday to Friday - 9am - 5pm
Brief description of the role
About the Role
We’re looking for a friendly, enthusiastic apprentice to join our 1st Line Support Team. This is an entry-level opportunity, perfect for someone who wants to start a career in IT—even if you’ve only dabbled with computers or helped family and friends with tech problems before.
You’ll be the first point of contact for customers experiencing IT issues. Your main job is to log, assess, and resolve common problems where possible, or escalate them to more experienced technicians when needed.
You'll learn how to:
- Troubleshoot basic network issues, such as slow internet or no connection
- Help users connect to VPNs and remote systems
- Reset passwords and unlock accounts
- Solve printer problems and local hardware issues
- Use ticketing systems to manage and track fault reports
- Support customers over the phone and via email with patience and professionalism
Don’t worry if you don’t understand these terms yet—we’ll teach you everything you need to know. You’ll be supported every step of the way.
Who We’re Looking For
You don’t need any formal IT qualifications to apply, but you do need:
- A positive attitude and eagerness to learn
- A confident telephone manner and good communication skills
- The ability to stay calm under pressure, even when a customer is frustrated
- Excellent timekeeping—our customers start calling at 09:00 sharp!
- To live within 5 miles of our office
- Ideally, a full UK driving licence (or working towards one)
What You’ll Get
- On-the-job training with real-world experience
- Support and mentoring from senior technicians
- Experience across a wide range of IT and internet services
- A structured apprenticeship pathway leading to recognised qualifications
- The chance to grow into a permanent position after the apprenticeship
Job Types: Full-time, Apprenticeship
Pay: From £7.55 per hour
Expected hours: 37.5 per week
Schedule:
Application question(s):
- Why have you applied for an apprenticeship?
- Do you drive and have access to your own car?
- Why do you want a career in IT?
Work Location: In person
Application deadline: 20/05/2024
Reference ID: centro
