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Apprentice 1st Line Support IT Technician

Althaus Digital • Cannock, England, United Kingdom • £7 / hour • 2m ago

Role: IT Support Apprentice
Location: Staffordshire
Wage: £7.55 per hour
Hours: 37.5 hours, Monday to Friday - 9am - 5pm

Brief description of the role

About the Role

We’re looking for a friendly, enthusiastic apprentice to join our 1st Line Support Team. This is an entry-level opportunity, perfect for someone who wants to start a career in IT—even if you’ve only dabbled with computers or helped family and friends with tech problems before.

You’ll be the first point of contact for customers experiencing IT issues. Your main job is to log, assess, and resolve common problems where possible, or escalate them to more experienced technicians when needed.

You'll learn how to:

Troubleshoot basic network issues, such as slow internet or no connection
Help users connect to VPNs and remote systems
Reset passwords and unlock accounts
Solve printer problems and local hardware issues
Use ticketing systems to manage and track fault reports
Support customers over the phone and via email with patience and professionalism

Don’t worry if you don’t understand these terms yet—we’ll teach you everything you need to know. You’ll be supported every step of the way.

Who We’re Looking For

You don’t need any formal IT qualifications to apply, but you do need:

A positive attitude and eagerness to learn
A confident telephone manner and good communication skills
The ability to stay calm under pressure, even when a customer is frustrated
Excellent timekeeping—our customers start calling at 09:00 sharp!
To live within 5 miles of our office
Ideally, a full UK driving licence (or working towards one)

What You’ll Get

On-the-job training with real-world experience
Support and mentoring from senior technicians
Experience across a wide range of IT and internet services
A structured apprenticeship pathway leading to recognised qualifications
The chance to grow into a permanent position after the apprenticeship

Job Types: Full-time, Apprenticeship

Pay: From £7.55 per hour

Expected hours: 37.5 per week

Schedule:

Monday to Friday

Application question(s):

Why have you applied for an apprenticeship?
Do you drive and have access to your own car?
Why do you want a career in IT?

Work Location: In person

Application deadline: 20/05/2024
Reference ID: centro

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