Money Advice Apprentice
Bedford (Hybrid)
Salary: £24,242.40 per annum
Role Type: Fixed Term, Full time
Start your career making a real difference!
Are you passionate about helping others and looking to build your career in a supportive, values-driven organisation? bpha is seeking a Money Advice Apprentice to join our dedicated team, providing vital support to residents and helping them avoid financial difficulties.
What you’ll do:
- Deliver advice and triage benefit and debt support to bpha residents, helping them maximise their income and avoid financial hardship.
- Work as part of a collaborative team, maintaining performance data and handling general enquiries.
- Undertake comprehensive training to become an accredited Money Adviser, working within FCA guidelines and maintaining confidentiality.
- Proactively engage with new tenancies to maximise welfare benefit and debt advice uptake.
- Support customers with empathy and professionalism, especially in sensitive or distressing situations.
- Contribute to partnership working and project delivery, helping bpha achieve its goals.
Who we’re looking for:
- You have experience in customer-facing roles (retail, hospitality, call centres, care, etc.) and can demonstrate strong communication skills.
- You’re empathetic, able to listen and support people in challenging circumstances, and committed to doing the right thing.
- You’re comfortable managing a varied workload and adapting to change.
- You’re confident using MS Word, Excel, and Outlook, and can communicate effectively in writing.
- You’re ambitious, eager to learn, and want to make a positive difference for others.
Why bpha?
- We take responsibility, show empathy, and work better together.
- We value diversity, respect every colleague and customer, and strive for excellence.
- You’ll receive full training, ongoing support, and the opportunity to grow your career in money advice.
Special requirements: This role is subject to an enhanced DBS check.
Ready to start your journey? Apply now and help us make a positive impact in our community!
Please note, bpha reserves the right to close applications early upon identification of a suitable candidate. Early applications are advised.
