Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to our customers. This role involves engaging with customers via phone and other channels, ensuring their needs are met while promoting our products and services.
Duties
- Respond to customer inquiries promptly and professionally, demonstrating excellent phone etiquette.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Assist customers with product information, troubleshooting, and resolving issues effectively.
- Engage in upselling opportunities by identifying customer needs and recommending suitable products or services.
- Collaborate with team members to enhance the overall customer experience.
- Conduct analysis of customer feedback to identify trends and areas for improvement.
- Maintain a positive attitude while handling challenging situations, ensuring customer satisfaction remains a priority.
Qualifications
- Proficiency in both English and Spanish is highly desirable; multilingual candidates are encouraged to apply.
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Previous experience in a customer service role is advantageous but not essential.
- Demonstrated ability in data entry with attention to detail.
- Excellent analytical skills to assess customer needs and provide tailored solutions.
- A friendly demeanour with the ability to build rapport with customers quickly. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Apprenticeship
Pay: £7.55 per hour
Work Location: In person
