Role overview
The team
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.
The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.
The role
We have an opportunity for an 18-month Claims Handler apprenticeship in partnership with BPP University, based in our Bristol office. Starting in either June or September 2026, this is a terrific opportunity to join a renowned international law firm for a career in the highly acclaimed insurance sector, which has a history reaching back to the 1650s and is one of the oldest professions in the UK.
As an Apprentice, you will have the opportunity to expand your insurance knowledge while acquiring practical business skills. The programme offers a varied selection of online learning, coaching and professional development that will help you work towards a recognised qualification. Upon successful completion of the Level 3 Insurance Practitioner apprenticeship, you will receive the Certificate in Insurance (Cert CII) credential from the Chartered Insurance Institute and will be encouraged to apply for a permanent Claims Handler role in the team.
Key responsibilities
- Building the knowledge and skills required to work as an Insurance Claims Handler through on-the-job learning
- Creating a portfolio of work in line with apprenticeship end point assessment requirements
- Attending self-development meetings and completing work-based objectives in line with apprenticeship learning outcomes
- Completing a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents relating to a claim, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects
- Reviewing insurance policy terms, identifying, investigating and escalating concerns to the relevant supervisor in a timely manner
- Understanding internal Service Level Agreement (SLA)'s and Key Performance Indicator (KPI)'s of the team and ensuring adherence to these standards.
- Understanding Insurer requirements and complying with Insurer SLA's and KPI's.
- Responsible for the proactive management of your own workload
- Responsible for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload
- Supporting monthly and ad hoc reporting to Insurer clients
- Providing excellent customer service at all times
- Involvement in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates
- Building and maintaining effective working relationships with colleagues, customers and other Insurance professionals to ensure defined service levels are met and exceeded
Knowledge, skills and experience
- Good attention to detail.
- Organised and efficient, able to work under tight timescales.
- Hardworking, enthusiastic, and motivated.
- A commitment to learning and development.
- Good communication skills, both orally and in writing.
- Knowledge and use of Microsoft Office (including Excel, Word, PowerPoint, and Outlook).
- Minimum 6 GCSE grades A-C or 9-4 including Maths and English.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
Our next intake of Claims Handler Apprentices will begin in either June 2026 or September 2026.
Applications will be reviewed on a rolling basis, with a closing date of 27 February 2026.
