The Role
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT?
We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team of 15 Apprentices will work as 1st Line Support Desk Agents, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role.
You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities
As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
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Basic hardware faults (Laptops, Printers, Peripherals).
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Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
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Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework.
The Opportunity
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide our wide range of services to customers throughout the UK from our Birmingham office. This Apprenticeship programme opens the door to long-term IT careers within the communities of Birmingham, from where we operate and will grow our business from over the next decade.
Who We Are Looking For
You do not need previous professional IT experience. We hire for potential and attitude.
Essential Skills & Attributes:
Minimum Entry Requirements:
Location:
Birmingham Business Park (Onsite)