Customer Service & HR Apprentice
We have a fantastic opportunity for a Customer Service & HR Apprentice based in St Ives PE28 Cambridgeshire. This amazing opportunity will provide support to HR, Reception and the Company.
You will have access to a huge amount of training to enhance your entry to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR and beyond over the years.
This position would suit a recent school or college leaver looking for an opportunity to get into HR
Location: St Ives PE28, Cambridgeshire
Hours: Monday-Friday 08:30-17:00 (one day tbc until 16:30) – 37 hour week
Salary: £7.55ph (Moving to £8ph in April)
Major Challenges
- The major challenge of this role will be to ensure time is set aside and used to complete weekly amount of hours required for the apprenticeship
- To provide a variety of supporting tasks to reception, the company and HR
- To Learn as much company knowledge as possible to be able to speak to customers and attend occasional events/roadshows
- To build relationships with agencies that we use and co-ordinate several meetings at once using a mix of methods including paper diary and outlook
- To want to progress to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR.
Key Responsibilities and Deliverables
- Assist Reception with sample packs (check in weekly if they need assistance with these or any sample making)
- Post – Sample letters – assisting reception when required
- Restock Tape sample Mini rolls cupboard – please check samples are kept tidy and stock is rotated (shelf life) Please check all mini rolls have core labels inside when supplied by the warehouse (fortnightly)
- Assist with incoming calls for reception (be extra alert on Wednesdays and Fridays) taking the name, checking for the account manager before transferring
- Front door and sign-in visitors - back up for reception (daily)
- Support exhibitions, career fayres, internal events and Roadshows often participating or at least managing the preparation
- Support internal meetings and training arrangements
- Organise interviews
- Support with the wellbeing hub
- Support with HR admin including payroll paperwork such as absence and holiday forms and logging.
- Support and provide reports for the T&A system called sign in
- Support HR and the business with ad hoc meeting arrangements
- Support with chasing tape/proforma box (weekly)
- End of day – Close blinds in UK Sales office, Turn off printers, Shut TV down, turn off Alexa (daily)
- Website enquires – to assist with loading these on the system (or when short-staffed)
- Shredding from HR – Please check in with Linda as well (weekly)
- Shredding from Sales and remove converted quotes and shred (weekly)
- Empty Shredder (at least weekly) and when required – keep area by shredder clear and tidy
Other Responsibilities
- To act in an honest and ethical manner at all times
- To communicate clearly and professionally with colleagues
- To comply with company and H&S guidelines with particular reference to lifting heavy goods and cleanliness in the workplace
- To undertake any other reasonable but related task to aid the efficient running of the company
- To keep all matters relating to the organisation confidential and not
disclose or copy information inappropriately.
- To adhere to Staff Handbook guidelines and procedures.
- To conduct yourself in the manner of the organisations Values.
Person Specification
Education and Qualifications
Maths and English to a minimum of GCSE/T Levels or equivalent standard with C/4 grades or above
To want to be a L2 Customer Service apprenticeship
A keen interest to develop in HR
The ability to speak one or more languages in addition to English is desirable
To be working towards a L2 Customer Service apprenticeship
Business Studies L2/3
Knowledge and Skills
Excellent telephone manner
Computer literate, confidence in use of MS Office, internet and email
Experience of the following:
customer service
