Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Sulzer Aberdeen is expanding — and we’re on the lookout for motivated apprentices who want to build a career in engineering, projects, and customer support. If you're curious, organised, and excited about working with real engineering projects across Scotland, this could be an ideal first step into the industry.
As an Apprentice Customer Support Engineer, you’ll become the link between our customers and our technical teams. You’ll help keep major engineering projects on track, identify improvement opportunities, and make a real difference to how we deliver work. You’ll work with experienced colleagues, grow your skills, and be treated as a valued member of the team from day one.
What You’ll Be Doing
- Working as part of customer support teams gaining skills in Contracts, tendering, project management, customer care
- Keeping customers in the loop: You’ll update clients on progress, flag any changes early, and help keep everything running to plan.
- Supporting sales activity: You’ll help manage the sales funnel, keeping information accurate and up to date.
- Teamwork at its best: Work alongside technical, quality, and operations teams to keep jobs moving and standards high.
- Coordinating suppliers: Partner with our Contracts Support Expeditor to ensure external services arrive on time and match the quality we expect.
- Working with real data: Use information from across the business to create accurate job costings, issue tenders, and support commercial decisions.
- Shaping the bigger picture: Get involved in strategy discussions, help analyse the market, and support your teammates as part of our Contracts Team.
What You’ll Study as an Apprentice
Your learning will combine:
- On the job training at Sulzer Aberdeen
- Day release or block release study at a local Scottish college (NESCol)
- Real project experience from the very start
What are we looking for
We are inviting applications for apprenticeship positions at our Aberdeen Service Centre. We seek individuals who are dedicated to pursuing a professional career in engineering. The following qualifications and attributes are desired for this role:
- Completion of a college programme, specifically the Performing Engineering Operations (PEO) qualification, or
- Currently undertaking studies towards a Higher National Certificate (HNC) in Mechanical Engineering or Electrical Engineering
- A genuine interest in Engineering and technology
- Good time keeping and organisational skills
- A positive attitude and strong attention to detail
Alternatively, where the college programme has not been completed, a minimum of four Standard Grades, including Mathematics and English, will be considered
- Demonstrable interest in engineering and a commitment to personal and professional development
- Strong problem-solving skills and a proactive approach to learning
Candidates who fulfil either the preferred or minimum qualification criteria and possess a genuine enthusiasm for a career in engineering are encouraged to apply.
Why This Role Is Brilliant for an Apprentice
You’ll be:
- Trusted with real responsibility
- Seen as a key member of the team
- Supported by experienced mentors
- Given genuine progression opportunities within a global engineering company
You won’t just be observing — you’ll be contributing to live engineering projects across Scotland and beyond.
What We Can Offer
Competitive apprentice pay that increases as you progress
Mentoring and support from experienced engineering professionals
A structured training and development programme
Opportunities to work with modern technology and innovative applications
Sponsored education with pathways to higher qualifications
Potential short placements at other UK sites
Opportunities to work with teams or customers internationally
Strong potential for a permanent role on successful completion
Long‑term development and progression routes within Sulzer
A UK-wide apprentice community of more than 80 peers
33 days’ holiday (including bank holidays)
Company pension scheme
What Will Your Time as an Apprentice Look Like?
Year 1
Time will be split between college and the service centre dependent on what college programmes you have already completed. Whilst in the service centre you will spend the first year within the team we expect you to specialise.
Year 2/3
From your second year onwards, you’ll spend 50% of your time within the customer support teams and 50% of your time learning about other areas of the business including time in our workshop areas gaining a much better understanding of the product and service we offer.
You’ll gain hands‑on experience, apply what you’ve learned, and continue your studies towards a Level 3 qualification and your final Apprenticeship Standard.
Throughout this time, you’ll receive regular mentoring, internal training, and opportunities to broaden your experience across different engineering tasks
Year 4
You will working withing a specific customer support team managing Long Term Service Contracts, honing your skills whilst under the guidance of our senior customer support managers
Throughout this final year, you be involved in all aspects of contract management from major LTSA tenders and negotiations to coordinating field service scopes.
This immersive experience is designed to challenge you and help you refine the skills you’ve acquired, preparing you for a successful transition into a full-time role withing the customer support team
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
