About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough.
With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here.
About The Role
This is an exciting opportunity to be part of the Resident Experience and Localities Team as an Apprentice Content Design Officer. The apprentice will complete the Level 3 Public service operational delivery officer which involves evidencing new learning and professional development.
This apprenticeship will provide great development opportunities and unique exposure to other teams at the Council and partners. The apprentice will be responsible for supporting the Content Design Lead in ensuring the content and design of Hounslow.gov.uk, Hounslow Connect and other digital channels, is accurate, meets accessibility standards, and aligns to the web services strategy.
A key aspect of the role will be to work with internal colleagues and partner organisations, including the Voluntary and Community Sector to ensure that information presented on Hounslow.gov.uk, and Hounslow Connect is up to date, useful, usable, and meets all required accessibility standards including the Public Sector Bodies Accessibility Regulations 2018.
About The Team You’ll Be Working In
The Resident Experience and Localities Service provides a One Hounslow approach to resident contact by having a unified front door where statutory duties are checked, safeguarding issues are identified, and there is an early help approach to those residents where there is still a presenting need or a future risk. We provide a positive, consistent and inclusive experience when contacting Hounslow via any of its access channels, ensuring first point of contact resolution wherever possible.
Our teams empower residents to access and request services online, whilst our in-person services are designed to provide holistic support to those who need it the most. Resident Experience and Localities put residents at the heart of everything we do and strive to evolve our offer as residents' and communities' expectations and needs change.
The Apprentice Content Design Officer will be reporting to the Web Services Lead/Content Design Lead.
About You
If the points below resonate with you, we’d love you to put in an application:
1. Good communication skills, both written and verbal, with the ability to adapt the communication style based on the audience.
2. Good personal organisation and time management skills. You will need to be able to work on several projects and tasks at any given time, ensuring they are completed within the set time frames.
3. You will demonstrate the ability to work flexibly to provide support across the team as required.
4. Be adaptable - during this apprenticeship, you may take on different roles and responsibilities to develop and make the most of your skills.
5. Strong interpersonal skills- you will be communicating with and working alongside various teams and external partners and effective working relationships are key here.
Read more about the work you’ll be doing in the Role Profile.
Essential for the Role
Basic DBS check is required for the role.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: Sukhjeet.Gill1@hounslow.gov.uk
Interviews for this job will be held during week commencing 23/03/2026.
