We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Job Title:
Tree Technician Apprentice
- To provide day to day contractual, administrative and operational support to the Tree team in delivering the Groups Tree Strategy.
- To be accountable for the collection and accurate recording of customer data along with processing and handling of asset data within defined timelines.
- Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of enquiries and complaints via email and telephone.
- Work in conjunction with the Tree Officers, Tree Lead, internal teams and contractors to assist in specifying works, issuing jobs to contractors and updating systems following completed works; ensuring accuracy and value for money.
- Work towards completing a Business Administration L3 apprenticeship standard
What you'll achieve:
- Support the Tree Lead in delivering a rolling three-year tree maintenance programme on all Orbit Group owned communal trees, and private owned properties where required.
- To assist in specifying works, issuing jobs to contractors and updating systems following completed works.
- Support the management and use of data within our systems and Ezytreev database to keep an up-to-date inventory of all trees which are Orbit Group’s responsibility.
- To monitor and manage the tree team inbox to ensure effective responses within 48 hours.
- To support the team on various projects and environmental matters.
- Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of CSM enquiries and complaints.
- To support the Tree Technician and work towards being the first point of customer contact & resolution for incidents referred by the Customer Support Hub or other parts of the business, as may be required.
- The post holder will be required to support with first point resolution and technical support for both internal and external customers, in line with our Customer Commitments.
- Support the investigation of enquiries, appropriate record keeping, and replies to customers and stakeholders within agreed timescales.
- Work towards generating work programmes, based on cyclical / emergency surveys and customer enquiries.
- Work towards using own initiative to limit Orbit Group, its customers’, and the general public’s exposure to risk from trees.
- Assist the Tree Officers / Lead in the management of major incidents.
- To carry out any other reasonable duties requested by the Tree Team.
What you'll bring
Essential skills:
- The ability to prioritise and multitask.
- Good telephone manner, demonstrating good etiquette to and empathy for the customer.
- Ability to use software packages such as Excel and Microsoft Word.
- Excellent communication skills - written and verbal
- GSCE English 4/C Math 4/C or equivalent
- Excellent organisational skills with attention to detail.
- Proficient typing skills for efficient data entry.
Desirable Skills
- Relevant public or commercial sector experience working in the horticulture/arboriculture industry or recent qualified college leaver seeking first public sector tree technician apprenticeship position.
- Experience in coordinating estate related functions
- The ability to accurately assign a task or follow through to resolution.
- Experience of carrying out coordination and reporting functions
- Experience of working in a customer-oriented environment
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
