Level 4 IT Apprenticeship opportunity

This is an opportunity for ambitious individuals to join a small but growing Technology team in Bedford delivering IT and Voice services.

You will be working on a variety of systems and projects to deliver a comprehensive range of services to clients from startups to SME’s and multi-site businesses across the region.

It is suitable for aspiring ICT professionals to enhance their technical and business skills in a dynamic consulting, and performance-based environment.

You will be able to advance your professional qualifications and career to specialised areas of your choice, for example:

- Desktop support professional

- Consultancy, Technical Sales and Marketing

- Technical Voice services support

- Site engineering incl. Wifi, Cabling, CCTV

- Network and cyber security engineer

- Microsoft & cloud services specialist.

Tconsult is focussed on Best Practice delivery of Technology Outsourcing and Advisory Services covering all aspects of ICT infrastructure: from PCs to cloud servers, file sharing, printers, internet, networking, WiFi connectivity, office desktop software, backup, antivirus, hardware repairs, Microsoft 365, Sharepoint and related solutions, VoIP telephony.

We are entering a new phase of growth and riding the wave of Convergence and Proliferation in Technology.

The role involves:

· Effective Client Care for remote support, on-site engineering and new requirements

· Assisting on new projects and on-site installations

· Processing new service orders and liaising with service providers

· Supporting the senior team, incl. product research, testing, marketing and on-boarding new clients.

Operating within a consulting model requires a high level of commitment, professionalism, integrity and ambition.

You will be comfortable juggling a variety of tasks ranging from easy to complex, and across multiple technologies and clients. No day is ever the same!

ESSENTIAL requirements, please only apply if you have these:

- Completed Level 3 IT apprenticeship or equivalent and wish to progress to Level 4

- IT work experience in an outsourced MSP environment.

Your personal qualities will include:

Sound analytical and thinking skills
Excellent service delivery and reliability.
Self-management with ‘can do’ and mature personal attitude
Strong presentation and communication skills – both written and verbal – with ability to handle client relationships and establish trusted relationships.
Ability to grasp non-technical issues such as giving training and guidance, dealing with suppliers, negotiating, handling any complaints and potential disputes.
Team working, supporting other team members and co-ordinating with our strategic business partners.

We offer you a fast-track growth role, supported by our investment in training & qualifications:

Leading edge practical work experience in an out-sourced environment, delivering managed services and consultancy to the highest standards
Ambition to progress your qualification to degree or masters equivalent level and relevant IT, Microsoft and/or Cisco certifications
Achieving performance targets in your role and continuously developing personal skills and technical knowledge.

Location: Based in Bedford town centre with visits to clients as required.

Hours: Full time with overtime required on certain jobs.

Package: Initial package between £15,000 to £18,000pa depending on individual ability plus overtime, pension scheme and performance-related bonus.

Reviews: Salary is reviewed every 4 months in line with personal performance and achievement of targets. You should expect your responsibilities to progress through to qualified professional and beyond, e.g. Supervisor and Technical Lead roles.

Start date: Immediate

Job Type: Full-time

Pay: £15,000.00-£18,000.00 per year

Additional pay:

Performance bonus
Yearly bonus

Benefits:

Company events
Company pension
Language training provided
Relocation assistance

Schedule:

Monday to Friday

Application question(s):

Do you live in Bedford or within 5 miles of Bedford town centre? We do not advise longer commutes and please do not apply if you can't meet this criteria.

Education:

GCSE or equivalent (required)

Experience:

MSP outsourced IT: 1 year (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (required)

Work Location: In person

Application deadline: 06/10/2024
Expected start date: 14/10/2024

Tconsult Technologies Ltd apprenticeships

Level 4 IT Apprentice - 1st Line Technical Support

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