Quality Apprentice

Location: Stoke on Trent (ST1 5PZ)

Hours of work: 37.5

Contract Type: Permanent

The Quality Apprentice will support the Quality Manager with day-to-day administrative tasks while gaining hands-on experience in a fast-paced facilities management environment.

As part of this apprenticeship, you will work towards achieving a Quality Practitioner Level 4 Qualification, equipping you with the skills and knowledge to progress within the industry.

Job Description

This role provides an excellent entry point for anyone looking to build a career in quality management.You will contribute to customer satisfaction and supplier performance management while gathering and analysing quality performance data.With strong training and development opportunities, this is the perfect chance to start a rewarding career in quality within a leading FM company.If you’re eager to learn, grow, and make a real impact, this role is an ideal opportunity for you.

Key Responsibilities

Assist the Quality Manager with day-to-day queries associated with audit programme and liaising with other team members to ensure that all matters are dealt with professionally and efficiently
Ensure each operating unit / function operates within the policies, procedures and regulations set forth by the programme
Establish, maintain and improve the operation of an efficient and compliant management systems framework and to ensure the framework is in place and managed
Liase with external bodies in the updating of company memberships
Prepare electronic reports of the results of the audits and present the results to Quality Manager,
Provide Quality Manager with accurate and timely monthly operational report on all activities
Enforce any new or updated best practices, legal regulations & customer requirements that have been established
Provide guidance on use of methods/tools to improve quality performance

Professional and Personal Competencies/Qualifications

IT literate with the ability to use Microsoft office software. Experience of using Excel, Word and Powerpoint
Good standard of general education, literate and numerate with experience of working office systems or in office environment desirable.
Good communication skills to stakeholders at different levels of the business
Effective interpersonal skills with ability to establish and maintain effective working relationships
Able to collate data and produce simple but meaningful management information
Ability to think ahead and identify new opportunities
Strong organisation skills, ability to work to deadlines and use initiative to solve problems

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Quality Apprentice

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