IT Helpdesk Technician Apprentice

PETA Ltd. • Havant, England, United Kingdom • £17.89k / year • 2m ago

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Havant

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IT Apprenticeships

Advertising Salary

£17,888 per annum / Mon - Fri 08.30 - 17.00 / 40 hours

Vacancy Type

Contract

Are you looking to start your career in IT Support? Do you want to be part of an experienced team where you will develop new skills and knowledge in the IT industry? If the answer is YES, then this is the right opportunity for you.

PETA are proud to be working with Drift IT to support them with the recruitment of an IT Helpdesk Technician Apprentice.

This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!

Why choose an apprenticeship with Drift IT Services?

Drift IT Services have been successfully recruiting and supporting apprentices to kick start their careers. Drift IT Services are committed to providing an extensive programme of training to help apprentices to learn how to deliver first class IT support.

Training to be provided:

Full training towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Drift IT services team combined with 25 days of off the job training at the PETA training centre in Cosham.

About the role:

Joining the team as an IT Helpdesk Technician Apprentice, you will be responsible for the following duties:

Supporting all IT related issues from a remote support helpdesk
Shadow other IT and AV technicians at Client location and inhouse, and receive training
Supporting work with external network support providers
Remotely supporting the network administrators and IT coordinators with maintenance and installation tasks
Ensure that the Data Protection Act is supported in all areas of ICT
Fully support the Managing Director and line manager with the implementation and continuing of daily routines and procedures
To assist Clients employed network administrators, coordinators and apprentices with the overall upkeep and monitoring of the school infrastructure
Perform maintenance tasks and troubleshooting remotely on any Audio-Visual equipment
Oversee warranties; including taking responsibility for registering, returning and checking, any warranty repairs
Assist with ICT management on all sites with the installation/reimaging of new and existing equipment
Work within the parameters of the level of access permitted by the Company or Client (this may include limited access to the site domain controller – Server/Cloud services)
Ensure Client contact and network information is always up to date using the Company Management Information System (MIS)
Raise, check, address and complete support tickets using the MIS including cover support visits
Raise and check quote and purchasing requests using the Company MIS/emailing system

General requirements:

To provide positive and consistent customer service to customers
To be able to organise your work and support other Helpdesk colleagues
To be willing to investigate and resolve a wide range of problems
Ensuring effective time management
Adhering to all Health & Safety policies as set in the Company Health & Safety manual
Adhering to all the Company policies and procedures as set in the handbook
To uphold professional standards, with particular regard to confidentiality, and respect for the feelings of students, parents and families
To perform any other duties commensurate with the level of responsibility of the post
Attend regular staff meetings as required by the Company

Could this be the ideal role for me?

If you are looking to turn your passion for IT into a career, this could be the ideal role for you. Whilst you do not need any formal IT experience, you will need a genuine interest in IT, have and enthusiastic and flexible approach to work, be an excellent team player and have the confidence and ability to solve problems. The apprentice coming on board would be multirole, covering a variety of tasks within field, AV and Helpdesk.

Essential Skills:

As our ideal IT Helpdesk Technician Apprentice, you will have a keen interest in IT and be eager to learn new skills. You will also require the following skills and qualifications: