OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.
Would you be interested to join a leading facilities management company with a reputation for excellence?
OCS is currently recruiting for a Helpdesk Co-Ordinator Apprenticeship to join our passionate and driven team.
Your primary responsibilities will include:
- Providing support to the Helpdesk Team.
- Raising and closing jobs for reactive and system work orders,
- Booking in reactive and PPM (Pre Planned Maintenance) tasks.
- Working with HD Team to ensure seamless management of the contract.
- Helpdesk cover for sickness and absence.
- Inbound and outbound calls
- Dealing with subcontractors
- Raising quotes and Purchase orders
- Chasing jobs for completion
- Assuring all jobs are at the correct status
Diary Management
About You:
- Strong Customer service skills.
- Proven administration experience if applicable
- Experience working with the CAFM system is advantageous - Concept
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.
- Work well as part of team and on your own
Benefits:
- 25 days holiday + bank holidays
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community
Wellbeing:
- Eye test £25 voucher and up to £100 towards glasses
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders
Career development and recognition:
- Immediate access to “Opportunity” our internal Learning and Development platform
- Opportunity to win monthly OCS True Star
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
