Opportunity information
Salary £19000 per year
Duration 18 months
Advert closing date 08/03/2025
Description
This rewarding role in the Accommodation Team involves handling administration for long- and short-term alternative accommodation bookings. The ideal candidate has customer service experience, is efficient, organised, and comfortable working on the computer and phone, with strong communication skills.
Main Responsibilities:
- Take accurate instructions from all instructing principles covering customer requirements.
- Source appropriate rental accommodation through portals
- Coordinate bookings between all parties in the appropriate manner and within pre-arranged timescales as per ICAB’s Service Level Agreements.
- Complete all necessary paperwork of accommodation bookings on Microsoft Word and Excel and ensure the audit trail on internal claims handling software package is completely up to date at all times.
- Work primarily on the phone, (50% of working day) handling many different claims at any one time (up to approximately 50 rental files at a time rising during surge times) whilst keeping paperwork up to date on corresponding claims.
- Organise extensions / cancellations of bookings and serving notice in an appropriate time scale.
- Managing and keeping up to date on multiple claims at any one time and ensuring they are in line with policy terms and department process.
- Manage and respond to external and internal emails in a timely fashion.
- Handle customer escalations in a positive way and refer unresolved issues to your line manager.
- Answer the phone and take appropriate messages for the Accommodation team and any other staff members.
- Undertake any other reasonable office duties as requested by Managers / Directors.
- It is a requirement to perform all duties under ISO standards.
Entry requirements
Essential Skills and Experience:
- Communication & customer service experience.
- Attention to detail and accuracy.
- Organisation and time management.
- Interpersonal Skills including empathy and patience.
- Ability to focus on data entry for long periods.
- Ability to learn and navigate new CRM packages.
- Maths and English GCSE.
Training to be provided
The successful candidate will complete a Business Admin Level 3 Apprenticeship standard.
Things to consider
Starting salary of £19,000
Skills required
Array
Future prospects
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Hours per week 40
Working week Mon-Fri (9 - 5:30)
Apprenticeship standard Business administrator (Level 3)
Bushey, Hertfordshire, England, WD23 3HH
