Vanderlande are seeking a Baggage Combined Control Room Operator Apprentice to join their team in Heathrow Airport. You will be supported to achieve a Team Leader qualification at Uxbridge College, alongside working within the Baggage Combined Control Room (BCCR). Upon completion of your qualification, you will then proceed to become a Control Room Operator. The BCCR Control Room Operator Apprentice will be performing duties to ensure that the strategic objective of every bag, every passenger, every time safely is achieved. You will be performing the following tasks:
- Having a high level of awareness of the importance of safety and wellbeing, demonstrating personal qualities and leading by example for others
- Monitoring the baggage systems via the various bespoke computer-controlled systems, configuring routes, inputting operational data and reacting to changing system conditions
- Communicating effectively with internal and external colleagues, establishing the duration of the baggage equipment fault and communicating information to the relevant parties
- Proactively identifying bags at risk, carrying out tag traces and compiling daily reports regarding this analysis
- Carrying out training and familiarisation for new staff members and sharing of knowledge
- Developing knowledge of contingency processes, criticality of baggage equipment and supporting the BCCR team during any baggage related incidents
- Allocating arrival flights in a proactive manner
- Analysing data to identify improvement areas in processes and system performance
- Developing knowledge of the controls of the baggage process, requirements of the airport and airline operations
