About the company:
Techrelate are an experienced IT company based in North London, offering a wide range of services to help businesses get the best out of their technology.
About the role:
Techrelate are looking for a First Line Engineer Apprentice to join their team in London. This is the perfect opportunity for someone looking to start their career within the world of ICT.
Main Responsibilities:
- Provide VIP Customer service to existing clients
- First response on the Helpdesk solving technical queries over the phone and via email
- Swiftly Identify issues and fix supported systems
- Quickly escalate any challenges that cannot be resolved by 1st Line
- Log the agreed amount of time each week against assigned tasks
- Clearly document and record time for all conversations, research and solutions provided on each ticket
- Classify and escalate any Change or Sales requests being made on tickets
- Contribute to projects and attend client sites as required
- Meet SLA’s including call answering, first response times and logged hours
- Assist in the ongoing documentation of business processes in accordance with ISO 27001 and 9001 accreditations
- Share ideas and best practise with colleagues and peers
- Update the client database with any changes as you become aware of them
- Actively contribute to daily Social Media content
- Support Lead Engineer for assigned clients
- Maintain the technical area – tidiness, availability of tools and structure
Skills:
- Good listener
- Basic IT familiarity
- Experience using Mac and/or PC
- Experience using Cloud-based systems - such as Office 365
- Excellent Customer Service skills
- Interest in / aptitude for technology
- High attention to detail and accuracy
- Knowledge of the phonetic alphabet
- Good typology, grammar and spelling
- Confident phone manner and excellent communication skills
- Efficient with Microsoft Word, PowerPoint and Excel
- Ability to work well in a team and on own initiative
- High levels of organisation
- Touch typing skills (preferable)
Entry Requirements:
- You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
- You will need to be within a commutable distance to the office location listed.
Additional Benefits include:
- Access to LDN's Apprentice Community
- LDN Personal Development Opportunities
- LDN Social Events
- LDN Apprentice of the Month Prizes
- Excellent Career Progression
- Access to Student Discount
Job Types: Full-time, Apprenticeship
Pay: £20,000.00 per year
Schedule:
Education:
- GCSE or equivalent (required)
Work Location: In person
Reference ID: TEK012
Expected start date: 30/05/2025
