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1st Line Triage Technology Support Apprentice

Places for People • Camberley, ENG, GB • £25k / year • 1m ago

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

We aim to assist Places Leisure in delivering outstanding service to both customers and colleagues. This involves supplying and supporting cutting-edge technology to enable our centers to promote Active Places and Healthy People.

As a First Line Technology Support Agent, your role entails offering technical assistance to our staff, ensuring the seamless operation of our systems, and addressing any software or hardware issues they may face.

This full-time position requires managing incoming requests and offering remote and on-site IT assistance from the Central Support Office as needed.

For more information, please see the Job Description attached.

More about you

As our ideal candidate should bring previous experience in a comparable role, demonstrating proficiency with Leisure Management Systems or CRM systems. A proactive attitude is essential, exemplified through enthusiasm for change and a commitment to continuous improvement. You will have a understanding of Leisure Operations is crucial, coupled with analytical and inquisitive traits, showcasing a keen attention to detail and the ability to comprehend the broader context.

Additionally, interpersonal skills are necessary for providing support and guidance to colleagues, adapting communication styles for different audiences. Effective time management and prioritisation skills are imperative, along with a proactive and pragmatic approach to challenges, demonstrating a willingness to take responsibility and seek solutions.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
Flexible working
Up to 2% annual bonus for all employees
An opportunity to purchase additional annual leave
Lots of opportunity to access ongoing personal learning and development
Access to our Company Pension scheme
Cashback plan for healthcare costs – up to £500 saving per year
Discounts of up to 50% on activities, centre shop and cafes
Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls