Greenwich Direct Apprenticeship - Adhoc
An opportunity for external applicants
Salary details: £27,345 - Scale 1 (SCP 2)
GDA Apprentice Apprentice Corporate Debt - work, earn and learn
To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure future employment and progress in their career in the future.
This apprenticeship opportunity will provide valuable work experience in the Corporate Debt Team. It will meet the needs of both the organisation and qualification criteria. Under supervision the apprentice will provide day-to-day support and assistance in basic areas of work undertaken by the team. The apprentice will be released from the work place to attend college as required and will be expected to undertake all necessary studies to achieve the formal qualification which is part of the Government’s apprenticeship framework.
The Corporate Debt in the Directorate of Resourses is responsible for the issue and collection of the council’s sundry debt.
The successful candidate will provide support to a team of finance officers with the opportunity to develop new skills. These will include logging and distributing post, taking meeting minutes, setting up and adjusting accounts, preparing account adjustment paperwork and using the council’s debt system. You will also be involved with the recovery of debts including talking to debtors, setting arrangements, taking payments and liaising with departments to resolve queries.
Good communication and IT skills are required along with a desire to provide excellent customer service.
Due to the variety of tasks within the team, the successful candidate will need to be able to prioritise their own workload, work independently and be part of a team. Accuracy and attention to detail are also extremely important for all tasks that will be undertaken.
We are looking for someone with a keen interest in administrative duties , who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough.
The apprentice will be expected to:
As allocated by your line manager, perform a range of basic administrative and financial duties which include specific tasks related to the formal qualification.
Work with colleagues, taking instruction, making notes and meeting the basic needs of the team.
Deal politely with Council employees, businesses and residents. After training, be able to deliver an acceptable level of customer service at all times.
Handling calls made to the service/team, logging the calls and ensuring all the necessary information is gathered from the caller. Dealing with basic queries and directing all other calls to the appropriate team member/service.
Provide basic advice and information to debtors, by telephone, email or letter relating to the services or goods invoiced.
Undertake general administrative duties including filing, photocopying, etc.
Team Specific tasks:
Under direct supervision to learn about and work towards undertaking duties related to Corporate Debt invoicing and recovery. Throughout the Apprenticeship programme to assist senior staff in the following duties:
- Raising invoices for goods and services provided by the Council
- Setting arrangements for repayments
- Preparing paperwork for account adjustments
- The recovery of unpaid invoices using all means of collection available
Personal Development:
- To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Customer Services level 2 as part of an apprenticeship programme.
- To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.
As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.
How to apply:
Click on the red “apply” button below, fill out your application and submit it.
To be eligible to apply for these apprenticeships you must be living in the Royal borough of Greenwich (or if you have been in the care of the Royal Borough of Greenwich but are or have been in the living outside the borough).
These opportunities are also open to
- Children 16 to 18 years who are looked after by the Royal Borough of Greenwich and have been for more than 13 weeks (which does not need to be all one period); AND
- *To care leavers who can be young people aged between 16 and 24 years (to 25th birthday) who were looked after by the Royal Borough of Greenwich Children’s Services for a period of 13 weeks or more since the age of 14 (which does not need to be all one period) but must include a time after the 16th birthday.
Please note: to be eligible for funding to complete the apprenticeship qualification you must have ordinarily been a resident in the UK for at least the previous three years before the start of the apprenticeship and have the right to work in the UK.
If you have been granted leave to remain status, this must cover the entire duration of the qualification to be eligible for funding and for your application to move to the next stage.
The main eligibility criteria:
- As some young people may turn 16 between the end of June and beginning of September (they would need to wait until they are 16 before starting their apprenticeship)
- Not already qualified to the same or higher level in the same field
- Working at the specified level in maths and English required for the qualification
- Applicants who do not hold GCSE or Functional skills in maths and English will be tested for suitability
- Have lived in the UK or EU for 3 years prior to applying for this apprenticeship
- To qualify for Government funding for the apprenticeship, applicants must have the correct status which is usually having been resident in the UK for 3 years, but there are some exceptions to this which will be checked at the time of application.
As part of the screening process, you will need to demonstrate that you meet the maths and English skills criteria. This can either be by providing evidence of your GCSE’s or functional skills certificates. If you do not have these, the learning provider who will be delivering the qualification, will screen applicants to determine if they are eligible for the qualification.
When completing the application form you will be requested to upload your evidence of maths and English GCSEs, or functional skills certificates achieved.
We urge applicants to upload this at the time of applying for the role to prevent any delays in the recruitment process.
You will be asked to provide proof of your address before completing the application form, please have this available for upload.
The following are acceptable forms of proof of address:
- Recent bank statement (dated within the last 3 months)
- Household utility bill (electricity, gas, water, dated within the last 3 months)
- Council Tax bill
- Official letter from the benefits agency/ HMRC
- National Insurance letter
- NHS card or letter of confirmation from your GP practice
- A rental agreement/mortgage statement for your current residence
We understand some applicants may not have the proof of address in their own name, due to for example living with parents/carers. In this instance you can supply documents that confirm you are linked to your parent/carer and live with them i.e. Birth/adoption certificate and council tax letter.
For help and support to ensure that you make the best possible application please contact GLLaB on 020 8921 2440 or at Apprenticeships@royalgreenwich.gov.uk. GLLaB will provide training and help you to draft your application and prepare for interviews.
