Quality Analyst Apprenticeship
37 Hours per week
2 Year Apprenticeship
Salary – £24,242 per annum
Location – Pity Me, Durham/Hybrid working
About the role
We have a brilliant opportunity for an enthusiastic apprentice to join our Performance and Improvement team as an Apprentice Quality Analyst, to help us on our journey of delivering an unrivalled customer experience.
Working with our Quality Manager to deliver the Customer Directorate Quality framework, you will assist in ensuring we have a continued focus on driving a quality-rich, right first-time culture, that both meets regulatory compliance measures and business high standards.
You’ll also ensure focus both on the right metrics, and the outcomes enabled by relentlessly focusing on consistently delivering them.
We’re going to be helping you to develop into providing constructive and objective feedback to the quality manager to drive quality improvements across the Customer Directorate, through effective coaching.
In addition to your work experience, you'll complete a level 3 apprenticeship in Business Administration where you'll gain academic knowledge to complement your practical work.
About you
We’re looking for you to be passionate about providing the best possible levels of customer service, creating positive experiences for our customers and driving performance improvements in the way we support and interact with our customers.
You’ll ideally have worked in a Customer Service role in the past, so you’ll have excellent listening, evaluation and communication skills, along with being able to understand and analyse numerical data, writing clear, easy-to-understand reports that clarify opportunities for improvement and how to implement them once this has been distilled.
We’re looking for you to be an organised and methodical person with the ability to plan effectively and deliver on time, even under pressure.
You’ll be used to working with Microsoft Office programmes, especially Excel, as you’ll be using these to support you in your role.
We are looking for you to have a grade 4 or above in Maths & English GCSE.
Please note you will be employed by our Training provider ATA.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
