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Bosch Customer Service Specialist Apprenticeship Level 3

Central Garage (Litchfield) Limited • Level 3 • Lichfield, England, United Kingdom • 3w ago

This is an apprenticeship role, delivered by Robert Bosch Ltd.

This role is based at Central Garage (Litchfield) Ltd.

A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers.

A large part of your role would be dealing with customers, scheduling vehicle service work & taking payments.

A Service Advisor will handle all administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop

Upon successful completion of the apprenticeship you will achieve the Customer Service Specialist Level 3.

Job Type: Full-time

Pay: £7.55 per hour

Education:

GCSE or equivalent (required)

Work Location: In person

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