Summary
In partnership with Skillnet, Kia have developed a bespoke apprenticeship programme that focuses on education in electrification. Apprentices can obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.
Annual wage
£15,764.40 per year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Customer service specialist (level 3)
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
An exciting opportunity that offers a varied workload.
The apprentice will develop skills in a number of areas, including:
- Safe storage of parts
- Dealing with customers both face to face and by telephone
- To process and solve customer queries
- Look to promote continuous improvement in customer service
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The Service/Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
- A Service/Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
- Level 3 Customer Service Specialist qualification
Apprentices will be working and will be trained within the dealership and a Skills Coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
Apprentices will also attend Kia's state-of-the-art Academy in Derby every 6-8 weeks to receive industry leading training in electrification utilising the market leading facilities and learning resources provided by the Kia Apprenticeship Team.
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- No skills required
- Full training will be provided
About this company
Sutton Park Group have been kia dealers since 2009 covering the Coventry and Sutton Coldfield area for all new and used Kia car sales as well as Kia servicing and MOT's.
As a Kia dealer we can offer you the full range of new Kia cars; Picanto, Ceed, Ceed SW, XCeed, Niro HEV, Niro HEV, Stonic, Sportage & Sorento, as well as the all electric line up: Niro EV, EV3, EV9 and EV6, all of which come with Kia’s 7 year warranty. As well as a large range of approved used Kia cars.
Sutton Park Kia are proud of our reputation as one of the few premier Kia dealers in the UK with Kia ranked as one of the top four car manufacturers in the UK. Our reputation have been acheived through high levels of customer service we provide when selling our customers new Kia cars.
As a family rated dealer group, we can provide a range of finance options available to suit your budget and our prices guarantee's that you are getting the best deal when you buy a new car from us here at Sutton Park Kia.
Visit our approved dealers today and you could save money on a brand New Kia car.
We are thrilled to announce that our Sutton Coldfield Kia dealership took second place in the Kia 2022 Dealer Excellence awards. The annual Kia Dealer Excellence Awards celebrate the best performers amongst the 191-strong Kia dealer partners, ranging from Sales and After Sales to Customer Experience and Dealer of the Year awards.
After this apprenticeship
- A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.
By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
Job Types: Full-time, Apprenticeship
Pay: £7.55 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person
Reference ID: bksap
