Opportunity information
Salary £18000 per year
Duration 18 months
Advert closing date 31/03/2025
Description
Due to recent business growth, Chris Lewis are now looking to recruit a new Business Admin apprentice. The successful apprentice will be entering into a supportive environment, where all staff are nurtured to grow and develop. Chris Lewis are at the cutting edge of technology in the fire and security sector.
Established in 1993 as Chris Lewis Security Services, Chris Lewis Group has had a long and exciting history. With nearly 30 years of experience in the fire and security industry, they have worked hard to continually enhance and improve homes, businesses, and schools across the UK.
This role primarily involves working in the stock room and managing all things inventory and operations - you will be studying towards a level 3 business admin qualification at the same time, focussing your studies on business operations.
Day to day tasks for this apprenticeship may include, but are not limited to:
- Handling engineer equipment requests
- Liasing with engineers on a regular basis
- Ordering stock
- Continuously monitor stock levels
- Health and Safety Management
- Diary Management
- Unloading deliveries of stock
- Acting on engineer feedback
Entry requirements
Desired skills/qualities:
- Must live close to the office if you cannot drive
- Maths and English at grade 4/C or above, or functional skills level 2
- Good communication skills
- Good IT skills
- Basic tool knowledge and awareness would be useful, but not essential
- Good customer service/care skills
- Physically fit - the role will involve heavy lifting around the stockroom and loading/unloading deliveries
Training to be provided
Business Administration Level 3 Apprenticeship Standard.
Skills for Security will deliver the apprenticeship training, remotely, twice a month.
You will be required to complete all training tasks allocated during your dedicated tutor led meetings on MS Teams and gather any on the job evidence needed to supplement your studies.
The employer will train you on the following areas:
- First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
- HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs
- Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead
- Assist team with technical call logging and corrective bookings when appropriate
- Processing of cancellations and ensuring sites closed down on Uptick
- Assist with daily follow-ups and close down of engineering team
- Appropriate team cover for holiday and sickness
Things to consider
The apprenticeship is 12-18 months and therefore, full commitment is required throughout the duration of your studies.
Please note - the salary for this apprenticeship is up to £18k, negotiable dependant on experience.
Skills required
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Future prospects
Progression opportunities will be on offer for the successful apprentice; once qualified, there are various progression paths within Chris Lewis, ranging from customer support to HR to operations.
Hours per week 40
Working week Monday - Friday
Apprenticeship standard Business administrator (Level 3)
Oxford, Oxfordshire, England, OX4 2RD
