Swarm Group is working with ABA Insurance to help find a Level 2 Customer Service Apprentice. This apprenticeship offers an exciting opportunity to gain a wide variety of skills to build an excellent career. If you're looking to be part of an exceptional team within a well-established company that provides a supportive family atmosphere, this is the ideal opportunity for you.
About ABA Insurance
ABA Insurance specialises in providing tailored insurance solutions for the construction and property sectors. As an independent broker with over 35 years of experience, they focus on client-centric service and protecting what matters most to their clients. ABA Insurance’s journey reflects its commitment to excellence, innovation and putting clients first.
Responsibilities and Duties
- Communicate with customers and provide updates on their policies
- Handle inquiries efficiently, whether by telephone or email
- Perform ad hoc administrative tasks to support the broader team
- Answer phone calls and contact insurers to obtain quotes
- Collaborate closely with the Property Sales team to improve performance across all related areas
- Develop skills to communicate effectively with customers, ensuring a high standard of clarity and accuracy in both verbal and written communication
Working Week
Core working hours will be 35 hours per week from 9am to 5pm, Monday to Friday. This role is office-based.
Start Date: May/June
Desired Qualities
- Excellent communication and interpersonal skills
- Experience in retail is preferred but not essential
- Ambitious, driven and able to maintain a positive attitude
- Willingness to learn and embrace new challenges
- A collaborative team player with a strong work ethic
- Ability to thrive in a fast-paced environment
- Strong organisational skills
Benefits
- 20 days annual holiday entitlement plus bank holidays
- Collaborative and supportive work environment
- Bonus structure
- Team social events
- After successful completion of the apprenticeship, there may be an opportunity for a full-time position for the right candidate
- ABA Insurance can provide career progression
- Learn in-depth knowledge of the Commercial Insurance broking industry
Training Information
Training will be with us – Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 2 Customer Service qualification. This apprenticeship will take 12-14 months to complete with assessments.
The apprentice is required to complete a minimum of 6 hours per week during working hours, working towards achieving the qualification. A tutor will conduct training sessions once a month, where the apprentice will be allocated tasks to be completed during working hours.
Job Type: Apprenticeship
Pay: £15,000.00 per year
Work Location: In person
Reference ID: Customer Service Apprentice
