Summary
In partnership with Skillnet, DAF have developed a bespoke apprenticeship programme that focuses on education in electrification. Apprentices can obtain the knowledge, skills and behaviours needed to not only become an expert DAF Parts/Advisor but also ensure they have a successful career with Ford & Slater whilst maximising personal growth.
Annual wage
£13,312 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Customer service specialist (level 3)
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
An exciting opportunity that offers a varied workload.
The apprentice will develop skills in a number of areas, including:
- Safe storage of parts
- Dealing with customers both face to face and by telephone
- To process and solve customer queries
- Look to promote continuous improvement in customer service
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The Service/Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
- A Service/Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
- Level 3 Customer Service Specialist qualification
Apprentices will be working and will be trained within the dealership and a Skills Coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
Apprentices will also attend DAF's state-of-the-art Academy in Nottingham every 6-8 weeks to receive industry leading training in electrification utilising the market leading facilities and learning resources provided by the DAF Apprenticeship Team.
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- No skills required
- Full training will be provided
About this company
The company was founded in 1928 and has a distinguished history as a commercial vehicle dealer, obtaining the agency for British Leyland Commercial Vehicles in 1953. We are now one of the largest privately-owned DAF Trucks dealer groups in Europe.
Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following:
- Over £10 million invested in new dealerships in the last five years
- Sixteen dealerships across the Midlands, East and North of England, over 750 employees
- Ten ATFs across the company
- Winner of the Motor Transport Apprenticeship of the Year Award in 2018
- Winner of DAF's International Dealer of the Year 2020
- Opened Ford & Slater Birtley Service dealership in May 2022
- Acquired the Leeds, Sheffield and Stockton dealerships from Chatfields in September 2022
- DAF Fleet Services successfully launched in Q1 2023
- Winner of International Paccar Financial Dealer of the Year 2023
As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important.
Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices.
We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises.
DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.
After this apprenticeship
- A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Job Types: Full-time, Apprenticeship
Pay: £13,312.00 per year
Additional pay:
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: jfkp
