This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy AudioTrack help desk team primarily on all aspects of the system.
- Learn AudioTrack and our other audio products comprehensively.
- Day to day support of the AudioTrack helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
- Develop, grow and maintain strong working relationships with all clients.
- Liaise with our client’s tech partners whose systems integrate with AudioTrack.
- Maintain the internal client management system and log all helpdesk calls and emails.
- Share your ideas and proactively contribute to marketing and client communications.
- Analyse and report on key metrics including system usage and helpdesk volumes
- Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
- Be involved in the testing of new product developments and enhancements.
- Support the team in maintaining the AudioTrack databases.
- Replicate customer-reported issues, capturing and recording necessary information.
- Identify and escalate priority issues.
- Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.
