As our IT Apprentice, you’ll be working closely with our Chief Technical Officer as they support our IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy business. Working closely with other departments you will need to build relationships with internal customers and our external IT providers. We work to strict SLAs with our internal and external customers, and you’ll be responsible, after training, for the quality of information logged into our JIRA ticketing system – you will be expected to accurately log support tickets into our JIRA ticketing system in a timely manner. We expect you to be self-motivated, efficient, and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office. The successful candidates will be enthusiastic about the importance we place on looking after our clients and providing the highest level of customer care. In turn we will support you to increase your skills, gain insight and experience and provide you with opportunities to support your future career.
Key Responsibilities
- Timely and accurate logging of customer issues into the JIRA ticketing system, from both tickets and incoming emails, and do your best to resolve client queries as first line support.
- Using the formal call logging system in place and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions.
- Providing day-to-day support to staff with regular IT issues such as password resets, new mailboxes, etc.
- Managing the phone system, including modifying the opening and closing times of the lines, adding and removing users, and adjusting the queues as necessary.
- Carrying out configuration and testing of new kit prior to new employees joining the company.
- Helping to ensure that all redundant equipment is identified and disposed of in an appropriate manner in-line with the disposal policy.
- Providing technical assistance, with support until you are confident in working independently.
- Maintaining IT equipment.
- Providing basic project support to the IT and development teams.
- Work as part of a team, whilst remaining self-motivated in managing your own workload.
The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties from time to time within the general scope of the post. Any such duties should not substantially change the general character of the post.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues.
Benefits
- Salary starting from £13,312 per year
- 21 days holiday
- Casual dress
- Company events
- Company pension
- On-site parking
- Part time hours are also possible
- You will be given appropriate time off work to attend College and work towards completion of your apprenticeship qualification
- Upon successful completion of the apprenticeship, there may be the opportunity to undertake a permanent full time role
About the Team
As a business, we are always looking to the future. What can we be doing next to ensure Letting Agents jobs are made quicker and easier, tenants have a smoother journey and landlords have peace of mind. So, although we have over 100+ years of industry experience across the team, we are not stuck in the past.
The only way to achieve this is having great people, but also a great environment at work. This is why we prioritise wellbeing and culture and ensure all of our colleagues have the space to share ideas and grow with the business. We have quarterly awards to celebrate together as a whole team, a free snack station for those afternoons only chocolate will help and monthly challenges set by the CEO that brings the competitive side out of all of us!!
If you think this is the type of environment you would thrive in, make sure to apply
Job Types: Part-time, Apprenticeship, Full-time
Pay: From £13,312 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
Peterborough, PE2 6LR: reliably commute or plan to relocate before starting work (required)
Job Types: Full-time, Part-time, Apprenticeship
Pay: £13,312.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Peterborough., PE2 6LR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
